Executive / Senior Executive- Customer Service (Garments Accessories)

Job Description

Title: Executive / Senior Executive- Customer Service (Garments Accessories)

Company Name: International Trimmings & Labels Bangladesh Private Limited

Vacancy: 01

Age: Na

Job Location: Dhaka (Uttara Sector 3)

Salary: Negotiable

Experience: --

Published: 2026-07-22

Application Deadline: 2026-08-21

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Job Context

International Trimming & Labels (ITL) Group is a UK based Multinational company and manufacturer of garments accessory. ITL Group has global operations in 21 countries over 35+ years of experience. International Trimming & Labels Bangladesh Private Limited (ITL-BD) is a sister concern of ITL group. And it is operating in Bangladesh since 2015.  It is manufacturer and exporter of garments Tags, care labels etc.

ITL-BD is seeking young, talented and aspiring candidate who is a team player and multitasker and would like to join our team and meaningfully contribute to accelerate business development and reach the organization`s goal.

Job Description / Responsibility

• Respond to customer requirements and requests (via email and phone) in a timely manner.

• Process orders, provide invoices, and share layouts with customers on time.

• Ensure proper order management and communicate order status/delivery information to customers.

• Coordinate with the operations team and other departments for the timely delivery of goods and services.

• Handle customer complaints according to company procedures and service standards.

• Educate new customers on order placement, system usage, and relevant information.

• Provide suggestions to supervisors for improving current order, process, or operational flows to increase efficiency.

• Visit customers when required, especially for critical issue resolution.

• Provide sales support as needed to meet management's requirements.

• Follow up on timely payments, expedite documentation, and support the commercial/credit team in closing orders.

• Adhere to company and departmental policies, procedures, and SOPs.

• Aligning actions with departmental goals, objectives, and KPIs.

• Advocate for customer needs to ensure the best service experience.

• Stay informed about customer garment production lead times, product lines, and related details.

• Provident fund,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2

• Group Insurance

• Health Insurance

• Lunch allowance/Fully subsidized lunch

• Mobile Allowance

• Child, Marriage Allowance

• Parent's death compensation

• Earn Leave Encashment

• Paternity Leave & Maternity Leave with Benefits

• Friday & alternative Saturday is weekend.