Officer-Customer Service (Travel/Hajj Package/Air Ticket Industry)

Job Description

Title: Officer-Customer Service (Travel/Hajj Package/Air Ticket Industry)

Company Name: Bahaza

Vacancy: 4

Age: 23 to 30 years

Job Location: Anywhere in Bangladesh, Dhaka (DOHS Mohakhali)

Salary: Tk. 14000 - 15000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator, Immigration/Visa Processing, Travel Startup
• Freshers are also encouraged to apply.

• Bachelor/Honors
• Masters
• Diploma in Business Studies
• Diploma in Hotel Management
• Post Graduate Diploma (PGD)
• Preferred Professional Certification: GDS,IATA
• Training/Trade Course:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator, Immigration/Visa Processing, Travel Startup
• Freshers are also encouraged to apply.

• Age 23 to 30 years

• Minimum Typing Speed is Required for this job is: 25WPM (Word Per Minute)

• You may be required to work in any location in Bangladesh.

"Before applying, please read these important and non-negotiable conditions:       

You must commit to working with us for a minimum of 2 years. You cannot leave to join another company during this time.   

We are seeking individuals who are honest, courteous, and enthusiastic about customer support in the travel and tourism industry. We aim to help you build a successful long-term career with us.

We will provide Free training and support tailored to our company`s needs.

We welcome those who are comfortable working under pressure, are energetic, dynamic, polite, and self-motivated.

Even if you are new to the industry, we encourage you to apply and join our team·

Male Candidate have to shift. There will be a week of NIGHT SHIFTS scheduled 5-6 weeks later.
(No Night Shift for Outside Dhaka)

Your Main Responsibility or Daily Task is:

• Make bookings for flights, hotels, tours, activities, transfers, and other services.

• Be flexible with government holidays and follow the work schedule.

• Answer customer calls, provide information about products/services, send quotes, and create invoices.

• Communicate with customers via email, phone, social media, and in person.

• Build and maintain relationships with existing clients while attracting new customers.

• Use GDS systems like Sabre, Amadeus, and Galileo (training provided).

• Plan travel itineraries based on provided flight and tour package details.

• Respond to client queries online and offline. Explain tour packages and itineraries to clients. Stay updated on airline promotional offers.

• Make and confirm bookings via GDS, online portals, email, or phone.

• Manage online reservations and process ticket refunds.

• Perform other tasks assigned by management.

• Coordinate travel arrangements from start to finish.

• Provide current travel-related information to customers.

• Maintain professional communication standards with customers and suppliers.

• Promote the business through social media and other platforms.

• Submit daily work reports regularly.

• Handle multiple tasks efficiently.

• Knowledge of Adobe Photoshop, Adobe Illustrator, Digital Marketing, Social Media Marketing, and relevant software is advantageous.

• Address complaints, offer solutions, and follow up for resolution within deadlines. 

• Mobile bill,Credit card,Performance bonus,Profit share
• Salary Review: Yearly
• Festival Bonus: 2

• Lunch Bill

• Free Coffee & Snacks.

• Salary Bank Account

• Loan Facility from Bank