Customer Service Officer (Male & Female)
Job Description
Title: Customer Service Officer (Male & Female)
Company Name: Bahaza
Vacancy: 12
Age: 18 to 35 years
Job Location: Dhaka (DOHS Mohakhali)
Salary: Tk. 10000 - 16000 (Monthly)
Experience:
Published: 2024-05-29
Application Deadline: 2024-06-28
Education:
- Bachelor/Honors
- Masters
- Diploma in Computer
- Preferred Professional Certification: GDS,IATA
- Training/Trade Course:
Requirements:
Skills Required: Computer skill,Contract,Honest and dedicated,Live Chat,Night Shift,Online Communication,talesales
Additional Requirements:
- Age 18 to 35 years
Minimum Typing Speed is Required for this job is: 25WPM (Word Per Minute)
Responsibilities & Context:
Your Main Responsibility or Daily Task is:
- Make bookings for flights, hotels, tours, activities, transfers, and other services. (Training Provided by us)
- Be flexible with government holidays and follow the work schedule.
- Answer customer calls, provide information about products/services, send quotes, and create invoices.
- Communicate with customers via email, phone, social media, and in person.
- Build and maintain relationships with existing clients while attracting new customers.
- Use GDS systems like Sabre, Amadeus, and Galileo (training provided).
- Plan travel itineraries based on provided flight and tour package details.
- Respond to client queries online and offline. Explain tour packages and itineraries to clients. Stay updated on airline promotional offers.
- Make and confirm bookings via GDS, online portals, email, or phone.
- Manage online reservations and process ticket refunds.
- Perform other tasks assigned by management.
- Coordinate travel arrangements from start to finish.
- Provide current travel-related information to customers.
- Maintain professional communication standards with customers and suppliers.
- Promote the business through social media and other platforms.
- Submit daily work reports regularly.
- Handle multiple tasks efficiently.
- Knowledge of Adobe Photoshop, Adobe Illustrator, Digital Marketing, Social Media Marketing, and relevant software is advantageous.
- Address complaints, offer solutions, and follow up for resolution within deadlines.
Job Other Benifits:
- Mobile bill,Credit card,Performance bonus
- Festival Bonus: 2
Free Lunch
Free Coffee & Snacks.
Profit Share
Salary Bank Account
Loan Facility from Bank
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 6.36% |
| Daffodil International University (DIU) | 1.97% |
| University of Dhaka | 1.85% |
| Dhaka International University | 1.39% |
| Northern University Bangladesh | 1.39% |
| Bangladesh University of Business and Technology | 1.33% |
| Govt. Titumir College | 1.10% |
| World University of Bangladesh | 1.04% |
| Southeast University | 0.98% |
| Sonargaon University | 0.98% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 83.23% |
| 31-35 | 14.34% |
| 36-40 | 1.39% |
| 40+ | 0.40% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 92.41% |
| 20K-30K | 5.68% |
| 30K-40K | 0.93% |
| 40K-50K | 0.06% |
| 50K+ | 0.93% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 32.85% |
| 0.1 - 1 years | 17.24% |
| 1.1 - 3 years | 26.26% |
| 3.1 - 5 years | 13.77% |
| 5+ years | 9.89% |
