Officer-Customer Care cum Front Desk(Contractual)

Job Description

Title: Officer-Customer Care cum Front Desk(Contractual)

Company Name: Suguna Foods Bangladesh Pvt. Ltd.

Vacancy: --

Age: At least 26 years

Job Location: Dhaka (Uttara Sector 13)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Group of Companies

Bachelor’s or Master’s degree in any discipline.

• 1 to 3 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Group of Companies

• Age At least 26 years

• Must have excellent interpersonal and communication skills.

• Multitasking and ability to work under pressure.

• Must have good skill in MS Office (specially Excel and Word).

• Female applicants are encouraged to apply.

• Manage inbound and outbound customer calls in a very professional manner.

• Identify customer needs, analyze the information and provide satisfactory solutions.

• Build sustainable relationship and engage customer effectively.

• Be ready to sell products when the opportunity arises.

• Answer inquiries by sharing required information politely.

• Keep record of all conversations in the call center database.

• Greet and welcome guests/visitors/employees in person or on telephone.

• Direct and guide visitors to the appropriate employees of the office.

• Answer, screen and forward incoming phone calls.

• Ensure reception area is tidy and presentable.

• Provide basic and accurate information in-person and via phone/email.

• Receive, sort and distribute daily courier documents.

Festival Bonus

Mobile Bill

TA DA

Weekly Holidays-Friday, Alternate Saturdays

Other benefits as per company policy.