Network Engineer (NOC) [Level-5]
Job Description
Title: Network Engineer (NOC) [Level-5]
Company Name: Bangladesh Research and Education Network (BdREN)
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor Degree in Electrical & Electronics/ Computer Science & Engineering/ M.Sc. in Applied Physics & Electronics from any reputed university of Bangladesh or abroad (all foreign degrees must have equivalence certificate).
Job Context:
∎ Bangladesh Research and Education Network (BdREN) Trust is a non-profit organization engaged in operating and maintaining the only National Research and Education Network (NREN) in Bangladesh. The principal objective of BdREN is to facilitate Internet and Data Connectivity as well as to provide Computerized Applications and Services support to the Higher Educational Institutions and Research Community of Bangladesh. It is working in close collaboration with University Grants Commission (UGC) of Bangladesh. An independent eleven-member Board of Trustees are sitting at the helm of the organization which is chaired by the honorable Chairman of UGC. Details of BdREN is available at https://www.bdren.net.bd. Currently it is seeking applications, to fill in the following vacancies, from young, energetic, dynamic and prospective candidates who fulfill the eligibility criteria as mentioned below:
∎ Vacancy: 01*
∎ *Number of recruitment might be more if more vacancies are created
Job Responsibilities:
∎ Primary Reporting Authority: Sr. Network Engr., Data & NOC
∎ Deliverables:
∎ Annual Activity and Resource Plan for the Sr. Technicians, Power and Facilities
∎ Monthly/Quarterly/Annual Activity Report
∎ Presentations/Reports/Letters as asked by Sr. Network Engr., Data & NOC from time to time
∎ Service delivery as per functional responsibilities Functional Responsibilities:
∎ Respond to requests for technical assistance in person, via phone, electronically
∎ Diagnose and resolve technical hardware and software issues
∎ Research questions using available information resources
∎ Advise user on appropriate action
∎ Follow standard help desk procedures
∎ Log all help desk interactions
∎ Administer help desk software
∎ Redirect problems to correct resource
∎ Identify and escalate situations requiring urgent attention
∎ Track and route problems and requests and document resolutions
∎ Prepare activity reports
∎ Inform management of recurring problems
∎ Stay current with system information, changes and updates
∎ Work with the relevant stakeholders and the team to carefully plan, design and deploy with continual improvement in service quality.
∎ Communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF).
∎ Identify optical fiber faults using OTDR, Power Source and Power Meter
∎ Generate and handle Tickets, Knowledge in Opening, Updating and Closing Tickets.
∎ Diagnose server or network alerts, events or issues.
∎ Determine the cause of a problem when an alarm is generated.
∎ Problem troubleshooting.
∎ Handle multiple concurrent tasks and projects with minimal supervision.
∎ work with flexible schedule (working in General, Morning, Evening and Night shift)
∎ Ensuring a high level of stakeholder focus (internally and externally) with due care and attention to stakeholder priority issues and appropriate levels of client communications
∎ Ensuring maximum client satisfaction for both internal and external stakeholders
∎ Ensuring that all software and hardware is kept up to date with the latest patches
∎ Maintain strict compliance of SOP
∎ Carries out any other responsibilities which are to be given by the superiors to the interest of the BdREN
Additional Requirements:
∎ Age at most 32 years
Salary:
∎ Monthly consolidated remuneration of BDT 45,000/- (Forty-five Thousand) only which will be 55,800/- (Fifty-five Thousand eight Hundred) after successful completion of one-year probation period.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 1 Jan 2022
Company Information:
∎ 21 Dec 2021
∎ Bangladesh Research and Education Network (BdREN)
Category: IT/Telecommunication
: N.B.: Minimum commitment of 2 (two) years of service in BdREN is required.
