IT Systems & Data Specialist (US Hours / Night Shift)

Job Description

Title: IT Systems & Data Specialist (US Hours / Night Shift)

Company Name: A USA based Home Care Agency`s

Vacancy: --

Age: At least 23 years

Job Location: Sylhet

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Bachelor’s/Master’s degree in CSE, Computer Science, Data Science, Statistics, Business Analytics, Mathematics, or a related field.

• 2 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Age At least 23 years

• English Language Proficiency: Candidates must demonstrate a strong level of English proficiency. IELTS score is mandatory for this position and must be submitted along with the required application documents.

• Python & SQL Scripting: Hands-on experience using Python and SQL to build data pipelines, automate custom data reporting, and handle document/data workflows.

• Power BI Analytics: Proven track record in building end-to-end Power BI data models, DAX measures, Power Query integrations, and executive dashboards.

• Microsoft 365 Management: Expert-level experience fully managing the M365 Admin Center, Azure AD / Entra ID, SharePoint permissions, and Exchange.

• Server Administration: Experience setting up, configuring, and maintaining Windows Servers, Active Directory, domain controllers, and cloud backup systems.

• Advanced Excel: Mastery of advanced functions (XLOOKUP, INDEX/MATCH), Power Query, macros, and financial/data reconciliation techniques.

• Help Desk Experience: Proven ability to troubleshoot and support end users remotely with clarity and strong communication skills.

Work Environment & Setup Requirements

• Work from office in Sylhet, candidate must be flexible to meet the company’s need regarding work shift (During night shift)

We are seeking a highly skilled, versatile IT Systems & Data Specialist to manage USA based Home Care agency’s technology infrastructure, data pipelines, and user support operations. Operating during US office hours (night shift in your local time zone), you will take full ownership of our Microsoft 365 environment, server setup/maintenance, help desk support, and data automation workflows. This role requires strong hands-on experience using Python or SQL alongside Power BI to build automated data models, custom reporting pipelines, and document generation tools.

Shift Availability: Must be fully available to work regular US Office Hours (US Central Time / Night Shift) from sylhet office location.

Office Time:

• 1st Shift -9:00 PM -5:30 AM. (Bangladesh Time).

• 2nd Shift - 6: 00 PM - 2:30 AM ( Bangladesh Time).

Core Responsibilities

Systems, Cloud & Server Administration

• Microsoft 365 Administration: Act as the primary administrator for Microsoft 365 (User setup/offboarding, Entra ID / Azure AD, Exchange, SharePoint, Teams, licensing, and security/access rules).

• Server Infrastructure: Configure, deploy, back up, and maintain physical/virtual servers (Windows Server OS, Active Directory, DNS/DHCP, file permissions, and cloud sync).

• Security & Compliance: Oversee network connectivity, VPN configurations, system patching, and HIPAA-compliant data security controls.

Data Automation, Engineering & Power BI

• Data Pipelines & ETL: Extract, transform, and load data from core applications (QuickBooks/payroll systems, and agency management software) into centralized databases and Power BI.

• Python & SQL Automation: Write and maintain custom Python scripts and SQL

• queries to automate data reporting, routine document processing/workflows (e.g., automated PDF/report generation), and file conversions.

• Power BI & Dashboards: Design, build, and maintain interactive Power BI dashboards and financial/operational reports for executive leadership.

• Advanced Excel: Build complex spreadsheet models, macros/VBA, Power

• Query, and automated data reconciliation tools.

Help Desk & Technical Support

• User Support: Provide prompt technical help desk support during US business hours for staff troubleshooting software, network, access, and device issues.

• User Onboarding & Provisioning: Provision new user accounts, software

• licenses, access permissions, and cloud workspace setups; handle technical offboarding.

• Documentation: Maintain clear documentation of technical workflows, server configurations, and step-by-step user guides.

Additional & Downtime Responsibilities

• During periods of IT downtime or reduced technical operational demand, this role performs business intelligence, financial analysis, and administrative support tasks, including:

• Financial Analysis & Performance Monitoring: Analyzes financial data, key metrics, and performance trends; builds tools and analytical models to support ongoing financial assessments.

• Executive Reporting: Prepares recurring and ad hoc financial and operational reports for the CEO and senior management.

• Rate & Fee Scale Development: Partners with the Director of Reimbursement and Director of Revenue Cycle Management to analyze cost-based pricing/rates and assist in developing sliding fee scales.

• Audit & Compliance Support: Prepares schedules, gathers documentation, and provides analytical support for external annual audits.

• EMR & Medical Records Assistance: Responds to Electronic Medical Record (EMR) system inquiries and assists with health information/medical record management.

• Process Improvement & Office Operations: Collaborates with business management team to streamline operational procedures, support special projects, and maintain an efficient office working environment.

• General Operations: Executes special projects and other duties as assigned