Merchant Support Representative

Job Description

Title: Merchant Support Representative

Company Name: PalmPay Limited

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At most 2 years
• The applicants should have experience in the following business area(s): Financial Technology (Fintech) Startup
• Freshers are also encouraged to apply.

Published: 2025-10-14

Application Deadline: 2025-11-13

Education:

• Bachelor/Honors

Requirements:

• At most 2 years
• The applicants should have experience in the following business area(s): Financial Technology (Fintech) Startup
• Freshers are also encouraged to apply.

Skills Required: Call Center,Call Center Operation,Call centre training,Call Support,Customer Care,Customer Communication,Customer Support,Outbound and Inbound Calls,Sales target, Customer Service,Telesales

Additional Requirements:

Responsibilities & Context:

Job Description: Merchant Support Representative

The Merchant Support Representative is responsible for managing merchant relationships, resolving account and payment issues, and providing technical and operational support to ensure seamless business operations. This role plays a key part in maintaining merchant satisfaction, assisting with onboarding and risk management, and facilitating merchant campaigns and training initiatives.

Key Responsibilities:

• Respond promptly to merchant queries related to payment issues, account updates, address or TIN/BIN changes, and other account management concerns.

• Maintain excellent relationships with merchants, ensuring clear communication regarding new policies, product upgrades, and operational improvements.

• Provide technical support for merchant-related tools and platforms, including the Merchant App, BP Rich App, and banking/payment systems.

• Assist merchants with app navigation, payment statement checks, and basic digital tools (e.g., email, online statements).

• Support the onboarding process for new merchants and ensure compliance with risk management guidelines.

• Introduce and promote new merchant campaigns, ensuring training and engagement activities are properly organized.

• Reconcile merchant payments on a weekly basis and coordinate with finance teams for issue resolution.

• Document merchant feedback and recurring issues to help improve service quality and product experience.

Qualifications & Skills:

• Bachelor’s degree in Business Administration

• 0-2 years of experience in Call center, Call Support (FinTech experience preferred).

• Strong interpersonal and communication skills.

• Technical proficiency with apps and online payment systems.

• Ability to multitask and handle merchant escalations effectively.

• Good analytical and problem-solving abilities.

Job Other Benifits:

Employment Status: Contractual

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre