Medical Scheduler

Job Description

Title: Medical Scheduler

Company Name: STARLING DIAGNOSTICS

Vacancy: 10

Age: 20 to 35 years

Job Location: Dhaka

Salary: Tk. 30000 - 40000 (Monthly)

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Hospital, Call Center, Diagnostic Centre, Healthcare/Lifestyle product

• Bachelor of Business Administration (BBA)
• Bachelor of Medicine and Bachelor of Surgery(MBBS)
• Bachelor/Honors

1. Minimum of a bachelor`s degree required.
2. Additional education or certifications in healthcare administration or customer service is a plus.

• At least 1 years
• The applicants should have experience in the following business area(s): Hospital, Call Center, Diagnostic Centre, Healthcare/Lifestyle product

• Age 20 to 35 years

Experience :

1. Minimum of 1-2 years experience in a customer service role, preferably in a healthcare setting.
2. Previous experience with telephone communication or call center operations is highly desirable.

Personal Qualities:

1. Friendly and approachable demeanor.
2. High level of integrity and commitment to patient care.
3. Reliable and punctual.

Physical Requirements:

1. Ability to sit for long periods and use a headset.
2. Dexterity to operate computer and phone systems.

Additional Requirements:

1. Knowledge of medical terminology is advantageous.
2. Willingness to undergo additional training as required by the clinic.
3. May need to work in U.S. Eastern working hours in the office located in Bangladesh
4. Have to work in the office settings in the U.S Eastern Standard Time zone

Skills and Competencies:

1. Communication Skills

1. Excellent verbal communication skills.
2. Clear and professional phone etiquette.
3. Ability to listen actively and respond empathetically to patient inquiries.

2. Technical Skills:

1. Proficiency in using phone systems and call center software.
2. Basic computer skills, including familiarity with Microsoft Office and electronic health record (EHR) systems.
3. Typing skills with a minimum speed of 35 words per minute.

3. Interpersonal Skills:

1. Strong interpersonal skills to interact effectively with patients, families, and healthcare professionals.
2. Patience and ability to handle stressful situations calmly and efficiently.

4. Organizational Skills:

1. Strong organizational and multitasking abilities.
2. Attention to detail and accuracy in taking messages and scheduling appointments.

5. Problem-Solving Skills:

1. Ability to think critically and solve problems quickly and efficiently.

6. Language Skills:

1. Bilingual or multilingual abilities are a plus, depending on the clinic`s patient demographics.

1. Answer incoming calls promptly and professionally.

2. Schedule appointments and provide patients with necessary information.

3. Handle patient inquiries, complaints, and issues, escalating when necessary.

4. Maintain accurate and detailed records of calls and patient interactions.

5. Collaborate with front desk staff and other team members to ensure smooth operations.

6. Follow clinic protocols and guidelines for patient confidentiality and information security.

• Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2