Business Manager
Job Description
Title: Business Manager
Company Name: STARLING DIAGNOSTICS
Vacancy: 1
Age: At least 25 years
Job Location: Dhaka
Salary: Tk. 80000 - 120000 (Monthly)
Experience:
- At least 7 years
- The applicants should have experience in the following business area(s): Banks, IT Enabled Service, Hospital, Call Center, Diagnostic Centre
Published: 2025-09-27
Application Deadline: 2025-10-27
Education:
- Bachelor of Business Administration (BBA)
- Bachelor of Medicine and Bachelor of Surgery(MBBS)
- Bachelor of Science (BSc)
- Master of Business Administration (MBA)
Bachelor’s degree in Business Administration, Management, or a related field.
Requirements:
- At least 7 years
- The applicants should have experience in the following business area(s): Banks, IT Enabled Service, Hospital, Call Center, Diagnostic Centre
Skills Required: Banks & Financial,Management,Microsoft Office,Quality Management
Additional Requirements:
- Age At least 25 years
- Only Male
At least 7 years of demonstrated experience in management, preferably within an international healthcare organization, with a strong track record of achieving performance targets.
Strong leadership and team management skills.
Impeccable English language proficiency, evidenced by an IELTS score band of 8.
Excellent team communication and interpersonal abilities.
Proficiency in EMR (Electronic Medical Records) software.
Ability to analyze data and generate actionable insights.
Strong problem-solving skills and attention to detail.
Ability to work in a fast-paced and dynamic environment.
Willingness to work in the USA time zone (night shift in Dhaka) at the office premises.
Responsibilities & Context:
At Starling Diagnostics, we are dedicated to providing top-notch healthcare services to our patients. Our patient support operations are a vital component in ensuring our patients receive timely and effective assistance. We are seeking a highly experienced and proficient Business Manager to lead our patient support team and ensure operational excellence.
Position Overview: The Business Manager will be responsible for managing the daily operations of our remote patient support services, managing a large team, and achieving daily performance targets. The ideal candidate will have extensive experience in healthcare management, impeccable English language proficiency, proficiency in EMR software, and a passion for healthcare services.
Key Responsibilities:
Leadership and Management: Lead, coach, and mentor a team of patient support supervisors and agents. Foster a positive and motivating work environment to drive high performance. Develop and implement strategies to improve team productivity and morale.
Operational Oversight: Oversee daily patient support operations, including patient inquiries and appointment coordination. Monitor performance metrics (e.g., service volume, response times, patient satisfaction). Ensure compliance with company policies and healthcare regulations.
Performance and Quality Management: Set performance targets and KPIs for the patient support team. Conduct regular performance reviews and provide feedback to staff. Implement quality assurance processes to maintain high service standards.
Patient Experience: Develop strategies to enhance the patient experience and resolve escalated issues. Analyze patient feedback and implement improvements to service delivery. Collaborate with other departments to ensure a cohesive patient service approach.
Resource and Budget Management: Manage patient support staffing levels and scheduling to meet demand. Prepare and manage the budget, controlling costs and optimizing resources. Identify opportunities for process improvements and cost efficiencies.
Reporting and Analysis: Generate and analyze reports on performance, trends, and issues. Provide insights and recommendations to senior management. Utilize data to drive decision-making and strategic planning.
Training and Development: Responsible for delivering ongoing training to new and existing staff. This includes, but is not limited to, improving typing speed, enhancing professional communication skills for patient interactions over the phone, instructing on the use of Electronic Medical Record (EMR) software, and addressing other technical issues.
Work in a growing healthcare facility with a collaborative culture. Utilize the latest scheduling and medical record systems. Ensure timely medical services. Collaborate with clinical staff to optimize schedules and improve patient satisfaction.
Job Other Benifits:
- Weekly 2 holidays
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Healthcare/Medical
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 11.07% |
| University of Dhaka | 5.07% |
| North South University | 2.63% |
| Jagannath University | 2.44% |
| University of Rajshahi | 1.69% |
| Daffodil International University (DIU) | 1.50% |
| American International University Bangladesh (AIUB) | 1.50% |
| University of South Asia | 1.31% |
| University of Chittagong | 1.31% |
| Southeast University | 1.31% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 31.71% |
| 31-35 | 28.71% |
| 36-40 | 17.64% |
| 40+ | 21.39% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 2.82% |
| 20K-30K | 4.32% |
| 30K-40K | 1.88% |
| 40K-50K | 4.70% |
| 50K+ | 86.28% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 5.82% |
| 0.1 - 1 years | 4.50% |
| 1.1 - 3 years | 10.51% |
| 3.1 - 5 years | 12.01% |
| 5+ years | 67.17% |
