Medical Scheduler

Job Description

Title: Medical Scheduler

Company Name: STARLING DIAGNOSTICS

Vacancy: 5

Age: 20 to 35 years

Job Location: Dhaka

Salary: Tk. 30000 - 40000 (Monthly)

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Hospital, Call Center, Diagnostic Centre, Healthcare/Lifestyle product

• Bachelor of Business Administration (BBA)
• Bachelor of Medicine and Bachelor of Surgery(MBBS)
• Bachelor/Honors

• At least 1 years
• The applicants should have experience in the following business area(s): Hospital, Call Center, Diagnostic Centre, Healthcare/Lifestyle product

• Age 20 to 35 years

Experience :

• Minimum of 1-2 years experience in a customer service role, preferably in a healthcare setting.
• Previous experience with telephone communication or call center operations is highly desirable.

Personal Qualities:

• Friendly and approachable demeanor.
• High level of integrity and commitment to patient care.
• Reliable and punctual.

Physical Requirements:

• Ability to sit for long periods and use a headset.
• Dexterity to operate computer and phone systems.

Additional Requirements:

• Knowledge of medical terminology is advantageous.
• Willingness to undergo additional training as required by the clinic.
• May need to work in U.S. Eastern working hours in the office located in Bangladesh
• Have to work in the office settings in the U.S Eastern Standard Time zone

Skills and Competencies:

1. Communication Skills

• Excellent verbal communication skills.
• Clear and professional phone etiquette.
• Ability to listen actively and respond empathetically to patient inquiries.

2. Technical Skills:

• Proficiency in using phone systems and call center software.
• Basic computer skills, including familiarity with Microsoft Office and electronic health record (EHR) systems.
• Typing skills with a minimum speed of 35 words per minute.

3. Interpersonal Skills:

• Strong interpersonal skills to interact effectively with patients, families, and healthcare professionals.
• Patience and ability to handle stressful situations calmly and efficiently.

4. Organizational Skills:

• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in taking messages and scheduling appointments.

5. Problem-Solving Skills:

• Ability to think critically and solve problems quickly and efficiently.

6. Language Skills:

• Bilingual or multilingual abilities are a plus, depending on the clinic's patient demographics.

• Answer incoming calls promptly and professionally.
• Schedule medical appointments and provide patients with necessary information.
• Handle patient inquiries, complaints, and issues, escalating when necessary.
• Maintain accurate and detailed records of calls and patient interactions.
• Collaborate with front desk staff and other team members to ensure smooth operations.
• Follow clinic protocols and guidelines for patient confidentiality and information security.

• Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2