Manager-Service Department
Job Description
Title: Manager-Service Department
Company Name: Unique Business Systems Limited
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Graduate/ Post-Graduate in any discipline.
∎ Related Technical Background
Experience Requirements:
∎ 5 to 8 year(s)
Job Responsibilities:
∎ Supervise day-to-day operations in the customer service department.
∎ Respond to customer service issues in a timely manner.
∎ Create effective customer service procedures, policies, and standards.
∎ Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
∎ Maintain accurate records and document all customer service activities and discussions.
∎ Assess service statistics and prepare detailed reports on your findings.
∎ Hire and train new customer service agents.
∎ Manage the approved budget of the customer service department.
∎ Stay informed on the latest industry techniques and methods.
∎ Have a full working knowledge of the service associate handbook to respond to every customer and service associate inquiry.
∎ Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
∎ Develop a standard operating procedure handbook and a marketable service catalog for customers.
∎ Resolves service desk problems and improves current service desk methods to increase productivity and customer service.
∎ Displays extensive working knowledge of industry standards and practices, including product details and company services offered.
∎ Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
∎ Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
∎ Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
∎ Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
∎ Maintaining strong relationships with dealers and sales representatives.
∎ Manage all external service providers and review yearly contracts as needed to be able to maximize profitability
∎ Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions
∎ Correspondence with foreign supplier for importing the spare parts of related product service.
∎ Coordinate with subordinate to maintaining the department properly.
∎ Submit the Daily report to management.
Additional Requirements:
∎ Age 30 to 40 years
∎ Only males are allowed to apply
∎ 5 to 8 year(s) in related field
∎ The applicants should have experience in the following business area(s): Computer Hardware/Network Companies, Direct Selling/Marketing Service Company, Electronic Equipment/Home Appliances, IT Enabled Service, Technical Infrastructure, Telecommunication
∎ Having experience with IT firm will get preference.
∎ Enthusiastic & Challenging mind set up is required.
∎ Willing to work independently as according to Management Guideline.
∎ Great Leadership quality and willing to work anywhere in Bangladesh.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per Company policy
Application Deadline: 30 Dec 2020
Company Information:
∎ 30 Nov 2020
∎ Unique Business Systems Limited
∎ Address : House#11, Road#11, Block# G, Banani, Dhaka-1213
∎ Web : www.ubsbd.com.bd
∎ Business : Audio Visual, IT Product, training equipments, Office automation and bank automation, Language lab
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 30th Dec 2020
Similar Jobs
Customer Support cum Live Presenter
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Officer-Customer Service
Tele Sales Executive
Executive (Customer Support and Transcription)
Executive- Customer Care Centre
Customer Support Executive
Office Executive - Night Shift
Customer Relationship Officer
Customer Support and Sales Executive
Executive (Female)
Customer Relation Executive (Female)
Manager- Ocean Freight
Call Center Agent
Customer Relationship Executive
Team Leader, Customer Care
Call Center Representative- Tele Sales
Jr. Executive/ Executive - Call Center
Travel Counselor - Sales Executive (Night Shift)
Executive/Sr. Executive (Customer Service, Export)
Contact Center Agent
Executive, Customer Relationship Management (Tech Sales)
Aftersales, Executive
Customer Relationship Executive - Team Lead
Customer Relation Manager
Scribe
Customer Relationship Officer(Female)
Customer Service Executive
Customer Service Representative
Customer Service Officer
Customer Support Specialist
Customer Service Representative
Executive (Customer Care and Audit Department)
Online Product Sales Agent / Sales Officer (SO)
Officer/Sr. Officer, Customer Service
Customer Service Officer
Facebook Group