Job Description

Title: Manager

Company Name: Fly World Tours and Travel (BD)

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Minimum Bachelors/ Masters in Business Administration from a reputed public or private University of the country or abroad. Applicants with a degree in Hospitality and/or Travel and Tourism Management will get added advantage.
∎ Skills Required: Analytical ability, Erp software, Excellent communication, GDS SYSTEM, Management and Leadership

Experience Requirements:
∎ 8 to 10 year(s)

Job Context:
∎ The Manager of Finlay Travels will be required to act as the Head of the Department and ensure all operational activities of the travel department are taking place smoothly without any issues
∎ Job Location: Dhaka (Kha-27,Kuril,Progati Sharani,Vatara,Dhaka-1229) West Side of Jamuna Future Park

Job Responsibilities:
∎ To act as the Head of the Department and ensure all operational activities of the travel department are taking place smoothly without any issues
∎ To oversee and perform the core activities of ticketing & reservation for domestic as well as international flights such as creating PNR, issuing tickets using relevant GDS software such as Travelport (Galileo), Amadeus and SABRE, calculating and offering the best rates to customers, processing cancellations and modifications of reservations, etc.
∎ To lead and ensure active Online Travel Agency (OTA) platform of the Department
∎ To offer the best customer service to existing and prospective clients by ensuring prompt service by self and team members and displaying top notch professionalism and behavior
∎ To handle customer requirements/requests with utmost importance ensuring minimum complaints
∎ To explain policies and procedures to customers and ensure that they have a positive experience when interacting with the department
∎ To maintain liaison with existing customers through regular contacts and also working on creating effective strategies to onboard new customers and increase the customer base of Finlay Travels
∎ To Assist customers with other related services such as visa arrangements, package tour plan etc. to ensure best all-round service for the customer
∎ To Supervise the selection, placement, promotion, training, appraisal and discipline of all employees of Finlay Travels
∎ To generate, monitor & follow-up the various kinds of monthly, quarterly and yearly sales reports
∎ To ensure all data are readily available in the Company's in-house ERP software

Additional Requirements:
∎ Age 35 to 40 years
∎ The applicants should have experience in the following area(s): Airlines ticketing, Tourism, Travel Agency, Visa Processing
∎ The applicants should have experience in the following business area(s): Travel Agent, Airline

Salary: Negotiable

Compensation & Other Benefits:
∎ Provident fund, Insurance, Gratuity
∎ Festival Bonus: 2
∎ Salary Review: Yearly

Job Source: Online Job Posting.

Application Deadline: 16 Dec 2022

Company Information:
∎ 16 Nov 2022
∎ Fly World Tours and Travel (BD)

Category: Hospitality/ Travel/ Tourism


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