Manager (Customer Experience & Satisfaction Management)

Job Description

Title: Manager (Customer Experience & Satisfaction Management)

Company Name: Bio-Xin Cosmeceuticals

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Hospital, Cosmetics/Toiletries/Personal Care, Healthcare/Lifestyle product, E-commerce

• Bachelor`s degree in Business Administration, Marketing, or a related field. A Master`s degree is a plus.

• Academic qualifications from Harvard Business School and Stanford Graduate School of Business will be given preference.

• Any professional degree in Customer Experience and Satisfaction Management from a foreign reputed university will be given preference.

• At least 5 years
• The applicants should have experience in the following business area(s): Hospital, Cosmetics/Toiletries/Personal Care, Healthcare/Lifestyle product, E-commerce

• Minimum of 5 years of experience in customer experience, customer service, or related roles.

• Proven track record of developing and implementing successful customer experience strategies, preferably with leading world-reputed companies, global brands.

• Strong analytical skills with the ability to interpret data and make data-driven decisions.

• Excellent communication and interpersonal skills.

• Proficient in customer relationship management (CRM) software and other relevant tools.

• Ability to lead and inspire a team towards achieving common goals.

• Strong problem-solving skills and a customer-centric mindset.

Job Context:

We are seeking an experienced and passionate Customer Experience & Satisfaction Management Manager who has worked with leading world-reputed companies, global brands. The ideal candidate will be responsible for developing and implementing strategies to enhance customer satisfaction, loyalty, and overall experience with our brand. This role requires a strong focus on customer insights, process improvement, and cross-functional collaboration to ensure a seamless and delightful customer journey.

Job Responsibilities:

• Develop and execute customer experience strategies to enhance satisfaction and loyalty.

• Design effective service strategies and offerings.

• Optimize and implement customer journey mapping to enhance overall customer experience and satisfaction.

• Develop operations and service features that support a highly refined service model.

• Gain a deeper understanding of how to serve your customer base.

• Respond nimbly to market shifts and emerging competition.

• Ensure consistent, high-quality service delivery.

• Improve the culture of service execution in your organization.

• Create an environment that enables employees and customers to thrive.

• Communicate your organization`s strategic service mission.

• Leverage technology to create and enhance service offerings and improve delivery.

• Monitor and report on key performance indicators (KPIS) related to customer satisfaction and experience.

• Train and mentor customer service staff to uphold company values and deliver exceptional service.

• Handle escalated customer complaints and resolve issues effectively and efficiently.

• Conduct regular customer satisfaction surveys and feedback sessions to gather insights and drive improvements.

• Stay updated on industry trends and best practices in customer experience management.

Compensation & other benefits

• Compensation & other benefits as per

• company HR Policies.