Manager / Asst. Manager - IT Support
Job Description
Title: Manager / Asst. Manager - IT Support
Company Name: Alesha Tech Ltd
Vacancy: 7
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (CSE/IT/CIS/SWE) from any reputed university
Experience Requirements:
∎ 5 to 7 year(s)
∎ The applicants should have experience in the following area(s):
IT Support
∎ The applicants should have experience in the following business area(s):
Software Company, IT Enabled Service
Job Context:
∎ ALESHA Tech Ltd. is looking for IT Support for upcoming Projects.
∎ Prospective technical resources must have expertise in IT Support.
Job Responsibilities:
∎ Install and configure computer hardware operating systems and applications.
∎ Sound knowledge on endpoint security solutions, Firewall, LAN MAN WAN with Copper & fiber, Switching, Data backup, Microsoft Cloud Solutions, Microsoft Azure , outlook, mail system, switch, router, Optical network, IT security, DNS & DHCP etc.
∎ Maintain LAN and internet connectivity products and their installation and configuration.
∎ Clear knowledge about TCP/IP, DNS, Windows OS.
∎ Security Management including managing VPNs and firewalls.
∎ Installing and configuring computer hardware, software, systems, networks, printers, and scanners
∎ Troubleshoot system and network problems, diagnosing and solving hardware or software faults
∎ Monitoring hardware, software, and system performance metrics.
∎ Updating computer software. as well as upgrading hardware and systems.
∎ Maintaining databases and ensuring system security.
∎ Conduct electrical safety checks on computer equipment.
∎ Follow diagrams and written instructions to repair a fault or set up a system
∎ Establish accounts for new users and assist with password or login problems.
∎ Keeping track of technological advancements and trends in IT support.
Additional Requirements:
∎ 3-5 years of experience as an IT support specialist.
∎ 1+ years of experience in a technical support role.
∎ Certifications are preferred, but not required.
∎ DevOps experience is preferred with in-depth knowledge of server management in Linux - RedHat / CentOS / Debian etc.
∎ Prior experience in tech support, desktop support, or a similar role.
∎ Working knowledge and expertise with a variety of software, hardware, and applications.
∎ Ability to keep up with technical innovation and trends in IT support.
∎ In-depth knowledge of computer hardware, software, and networks.
∎ Exceptional ability to provide technical support and resolve queries.
∎ Advanced knowledge of database maintenance and system security.
∎ Experience with remote desktop applications and help desk software.
∎ Certification in Microsoft, Linux, or Cisco is advantageous.
∎ A good memory of how software and operating systems work
∎ Team-oriented attitude to help other colleagues and departments with technical problems.
∎ Strong interpersonal communication and relationship-building skills.
∎ Ability to manage time and effectively prioritize numerous projects at one time.
∎ Proficiency in Windows/Linux/Mac OS.
Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Competitive Salary
∎ Mobile Bill and Data Package
∎ Fantastic working environment
∎ Indoor Sports Zone & Gym
∎ Alesha Tech Limited is committed to achieving workforce diversity in terms of gender, ethnicity and culture. Individuals from minority groups, indigenous groups and people living with disabilities are equally encouraged to apply.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 9 Sep 2021
Company Information:
∎ 10 Aug 2021
∎ Alesha Tech Ltd
Category: IT/Telecommunication
Source: bdjobs.com
Deadline Expired on 9th Sep 2021
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