Junior Executive/Executive- RMA/Customer Service/Service & Solution

Job Description

Title: Junior Executive/Executive- RMA/Customer Service/Service & Solution

Company Name: Star Tech & Engineering Ltd.

Vacancy: 5

Age: 25 to 35 years

Location: Anywhere in Bangladesh

Minimum Salary: Negotiable

Experience:
∎ 2 to 3 years
∎ Freshers are also encouraged to apply.

Published: 23 Mar 2025

Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Electrical & Electronic Engineering

Requirements:

Additional Requirements:
∎ Age 25 to 35 years
∎ Patience.
∎ Professionalism.
∎ Excellent written and verbal communication.
∎ Good interpersonal skills.
∎ Microsoft Office Skills.
∎ Teamwork.
∎ Customer Management/Support/Service.
∎ Patience.
∎ Professionalism.
∎ Excellent written and verbal communication.
∎ Good interpersonal skills.
∎ Microsoft Office Skills.
∎ Teamwork.
∎ Customer Management/Support/Service.

Responsibilities & Context:
∎ Responsible for receiving and delivering all types of RMA products.
∎ After receiving the product, inform and confirm receipt with the customer.
∎ Maintain daily communication with the customer, providing updates via phone and email.
∎ Keep the customer informed regarding the status of their product throughout the RMA process.
∎ Handover the faulty product to the Product In and Out Maintenance Section or the supplier for further action.
∎ Regularly communicate with suppliers, OEMs, and distributors to receive real-time updates on products being sent for RMA purposes.
∎ Stay updated with the latest RMA guidelines, policies, and procedures as per BCS/OEM requirements.
∎ Provide regular reports to the team leader regarding the status and progress of RMA products.
∎ Perform any other tasks assigned by the team leader to support the RMA process.
∎ Responsible for receiving and delivering all types of RMA products.
∎ After receiving the product, inform and confirm receipt with the customer.
∎ Maintain daily communication with the customer, providing updates via phone and email.
∎ Keep the customer informed regarding the status of their product throughout the RMA process.
∎ Handover the faulty product to the Product In and Out Maintenance Section or the supplier for further action.
∎ Regularly communicate with suppliers, OEMs, and distributors to receive real-time updates on products being sent for RMA purposes.
∎ Stay updated with the latest RMA guidelines, policies, and procedures as per BCS/OEM requirements.
∎ Provide regular reports to the team leader regarding the status and progress of RMA products.
∎ Perform any other tasks assigned by the team leader to support the RMA process.

Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Lunch Facilities: Fully Subsidized
∎ Mobile Sim
∎ Salary Review: Yearly
∎ Festival Bonus: 2 in a Year
∎ Leave: As per policy with encashment
∎ Group Insurance
∎ Lunch Facilities: Fully Subsidized
∎ Mobile Sim
∎ Salary Review: Yearly
∎ Festival Bonus: 2 in a Year
∎ Leave: As per policy with encashment
∎ Group Insurance

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Company Information:
∎ Star Tech & Engineering Ltd.
∎ 28, Kazi Nazrul islam Avenue, Bangla Motor, Dhaka -1000
∎ STAR TECH & ENGINEERING LTD is one of the leading Computer Hardware, Laptop & Networking product retailer and wholesaler in Bangladesh. Star Tech is pledge bound to ensure the best services and solutions to its customers, offering a rewarding experience in purchasing and owning a Star Tech product. Customers` satisfaction and loyalty oblige Star Tech for furthering efforts and deliver the largest array of IT products nationwide.

Address::
∎ 28, Kazi Nazrul islam Avenue, Bangla Motor, Dhaka -1000
∎ STAR TECH & ENGINEERING LTD is one of the leading Computer Hardware, Laptop & Networking product retailer and wholesaler in Bangladesh. Star Tech is pledge bound to ensure the best services and solutions to its customers, offering a rewarding experience in purchasing and owning a Star Tech product. Customers` satisfaction and loyalty oblige Star Tech for furthering efforts and deliver the largest array of IT products nationwide.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 22 Apr 2025

Category: IT/Telecommunication