Junior Call Center Executive

Job Description

Title: Junior Call Center Executive

Company Name: A Renowned Lifestyle Lounge

Vacancy: 3

Age: 18 to 30 years

Job Location: Dhaka (DOHS Mirpur)

Salary: Negotiable

Experience:

• 1 to 2 years
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 2 years
• Freshers are also encouraged to apply.

• Age 18 to 30 years
• Only Female

• Must be a current student of a recognized private or government university.

• Minimum 1 year of experience in call center, customer support, or social media response handling.

• Strong communication skills in both Bangla and English (verbal & written).

• Ability to type and respond fast and clearly in Facebook messages.

• Basic knowledge of digital tools (Facebook Pages, Meta Business Suite, Excel, etc.).

• Strong sense of responsibility, reporting, and time management.

• Must be KPI-focused and willing to work under performance-based targets.

• Flexible to work in morning/evening shifts, including weekends.

Job Context

We are a premium lifestyle lounge in Dhaka offering world-class services including a luxury gym, café, salon, studio sessions, and wellness programs. We're looking for dynamic and well-spoken individuals to join our communication team and help us deliver excellent customer experience over phone and digital platforms.

Key Responsibilities

• Make outbound calls to clients for promotions, renewals, and follow-ups
• Handle inbound calls from customers with clarity and professionalism
• Respond to queries and messages received through Facebook Messenger and other digital platforms
• Maintain polite, prompt, and accurate communication through social media chats
• Coordinate with respective departments to provide accurate information and resolve client issues
• Follow up on new leads, package inquiries, and appointment bookings from both phone and Facebook
• Achieve assigned KPI targets (calls, conversions, response time, lead closures)
• Submit daily reports covering call logs, social media responses, and feedback updates
• Maintain a proper database of client interactions through phone and Facebook chat
• Stay updated with ongoing offers and ensure all communications reflect accurate information

• T/A,Mobile bill
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

• Performance Bonuses & Incentives based on monthly KPIs.

• Complimentary or discounted access to our all services.

• Opportunity for skill development in communication & CRM tools.

• Weekly holidays & government holidays as per company calendar.

• Training and development opportunities.