IT Support
Job Description
Title: IT Support
Company Name: Sheraton Dhaka
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc)
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ Address guests' service needs. Exchange information with other employees using electronic devices.
∎ Develop and maintain positive working relationships with others.
∎ Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment.
∎ Refer major problems or defective products to vendors/technicians.
∎ Respond to program error messages by finding and correcting problems or terminating the program.
∎ Enter commands and activate controls on computer and peripheral equipment.
∎ Inspect, test, and diagnose computer equipment and systems.
∎ Maintain inventory of all technology devices.
∎ Maintain computer networks, support server system(s), and supporting software.
∎ Provide network communications support.
∎ Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity.
∎ Perform system backups. Provide end-user support.
∎ Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.
∎ Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers.
∎ Secure all backup tapes and computer/telephone rooms.
∎ Perform other reasonable job duties as requested by Supervisors.
∎ Supports the implementation of all components of Marriott's property based technology activity for the hotel.
∎ Provides the appropriate communications tools to evaluate the effectiveness of implemented Information Technology and associated support services.
∎ Become a problem-solving and escalation point for hotel Managers in regards to technology and business issues.
∎ Ensure documentation is kept and updated for all in-hotel configurations, LANs and support services.
∎ Promotes expectations and requirements to hotel Information Technology users on effective technology usages based on Marriott s published Standards.
∎ Manage all hardware and environment installations to Marriott standards including cabling, power and environment.
∎ Assist with the introduction of new technology into operations.
∎ Work with vendors to resolve support issue and maintain optimum service level.
Salary:
∎ Negotiable
∎ Service Charge as per Hotel policy
Compensation & Other Benefits:
∎ Medical allowance, Provident fund, Insurance, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: 31 Oct 2020
Company Information:
∎ 12 Oct 2020
∎ Sheraton Dhaka
∎ Address : 44, Kemal Ataturk Avenue, Banani, Dhaka 1213
∎ Business : A worldwide chain Five Star Hotel operated under Marriott International Inc.
Category: IT/Telecommunication
Source: bdjobs.com
Deadline Expired on 31st Oct 2020
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