ERP Support Engineer

Job Description

Title: ERP Support Engineer

Company Name: Rupayan Group

Vacancy: --

Age: At least 28 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Real Estate, Group of Companies, Developer

• Bachelor of Science (BSc) in Computer Science, Information Technology

• 2 to 4 years
• The applicants should have experience in the following business area(s): Real Estate, Group of Companies, Developer

• Age At least 28 years
• Only Male

• Experience supporting ERP systems.

• Experience in Real Estate, Construction, Manufacturing, or Corporate environments will be an advantage.

• May require after-office hour’s support during ERP deployment, upgrades, or critical business operations.

• Availability during ERP go-live and month-end/year-end closing activities.

  Technical Skills:

• ERP User Management

• ERP Functional Support

• SAP Business One / SAP S/4HANA / Oracle / Odoo / Microsoft Dynamics (any ERP)

• CRM, HRM, Finance, Procurement & Inventory modules

• SQL Database (Basic Query)

• Microsoft SQL Server

• Report Generation

• Microsoft Excel (Advanced)

• Power BI (Preferred)

• Business Process Mapping

• Workflow Configuration

• UAT & System Testing

• Master Data Management

• ERP Security & User Access Control

• Ticketing Systems

• Basic Networking Knowledge

• Windows 10/11

• Microsoft Office 365

• Provide Level-1 and Level-2 support for ERP users across all departments.

• Troubleshoot ERP-related issues and resolve user incidents within SLA.

• Assist users in Sales, CRM, Finance, HR, Procurement, Inventory, Project Management, and other ERP modules.

• Analyze user problems and identify root causes.

• Escalate complex issues to ERP vendors or application specialists.

• Monitor ERP system performance and user activities.

• Support daily ERP business operations.

• Configure users, roles, permissions, and access rights.

• Create and maintain master data.

• Ensure data accuracy and integrity.

• Support approval workflows and business process automation.

• Monitor scheduled ERP jobs and background processes.

• Coordinate ERP version upgrades and patches.

• Assist departments in ERP process execution.

• Identify manual activities suitable for automation.

• Support workflow implementation.

• Validate ERP transactions and business documents.

• Ensure ERP processes comply with organizational policies.

• Conduct ERP end-user training.

• Assist during ERP rollouts.

• Educate users on ERP best practices.

• Provide refresher training when required.

• Provident fund,Mobile bill
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Attracktive remunaration package.

• Opportunity for Skill development and long term career growth.

• Professional & Friendly working environment.