Technical Sales Engineer

Job Description

Title: Technical Sales Engineer

Company Name: Brikkho

Vacancy: 1

Age: At most 30 years

Job Location: Dhaka

Salary: --

Experience:

• At most 4 years
• The applicants should have experience in the following business area(s): Software Company, Computer Hardware/Network Companies, Technical Infrastructure

Published: 2026-08-24

Application Deadline: 2026-08-31

Education:

• Diploma in Engineering in Computer Science & Engineering, Computer Engineering, Computing & Information System

Requirements:

• At most 4 years
• The applicants should have experience in the following business area(s): Software Company, Computer Hardware/Network Companies, Technical Infrastructure

Skills Required: Client Relationship,Customer Service,ERP Software,Field Sales,IT Support Service,Lead Generation,POS Software,Technical Sales,Technical Sales/ IT Marketing,Technical Support Engineer

Additional Requirements:

• Age At most 30 years
• Only Male

Responsibilities & Context:

PosBuzz is a modern POS solution designed to help businesses manage sales, inventory, customers, employees, expenses, reporting, and day-to-day operations more efficiently.

We are looking for a smart, energetic, and technology-oriented Technical Sales & Support Executive who can work directly with customers, introduce PosBuzz to potential businesses, onboard new customers, provide basic training, and act as the first point of contact for customer queries.

This role is suitable for someone who enjoys both technology and communicating with people.

Key Responsibilities

1. Customer Visit & Technical Sales

• Visit potential and existing customers to introduce PosBuzz.

• Demonstrate PosBuzz and explain its features and benefits.

• Understand the customer's business requirements and identify how PosBuzz can help.

• Follow up with potential customers through phone, WhatsApp, and other communication channels.

• Maintain records of leads, customer visits, demonstrations, and follow-ups.

• Assist in converting prospects into paying customers.

• Collect customer feedback and communicate important requirements to management.

2. Customer Onboarding

• Set up and onboard new customers to PosBuzz.

• Assist customers with initial configuration and basic operational setup.

• Help customers understand products, inventory, branches, users, sales, reports, and other relevant features.

• Conduct basic training for business owners and their employees.

• Ensure customers can independently use the core POS functions after onboarding.

3. First-Level Technical Support

• Receive and respond to customer calls, WhatsApp messages, and other support requests.

• Troubleshoot basic PosBuzz usage problems.

• Identify whether an issue is related to user configuration, internet/network connectivity, or the application itself.

• Resolve common issues independently where possible.

• Properly document technical problems before forwarding them to the development team.

• Escalate critical or technical issues to the appropriate development/technical team.

• Follow up with customers until their reported issue is resolved.

4. Social Media Management

• Monitor PosBuzz social media pages and customer messages.

• Respond to basic customer inquiries through Facebook, Messenger, WhatsApp, and other platforms.

• Publish or coordinate basic product-related content.

• Forward sales leads received through social media to the appropriate process.

• Maintain a professional communication standard across all social media channels.

5. Customer Feedback & Product Improvement

• Collect feedback from customers during visits and support interactions.

• Identify frequently requested features or recurring customer problems.

• Prepare simple reports regarding customer feedback and issues.

• Communicate important customer requirements to management and the development team.

Required Qualifications

• Diploma in Computer Science & Engineering (CSE), Computer Technology, or a related field.

• Fresh graduates are encouraged to apply.

• Basic understanding of computers, software, networking, and web applications.

• Good communication skills in Bangla and English.

• Comfortable communicating with business owners and non-technical users.

• Comfortable visiting customer locations.

• Basic knowledge of Facebook, Messenger, WhatsApp, and social media platforms.

• Ability to learn new software quickly.

• Good problem-solving and troubleshooting ability.

• Must be comfortable working independently as well as with a technical team.

Preferred Skills

Candidates with any of the following will receive preference:

• Experience with POS, ERP, inventory, accounting, or business management software.

• Previous customer support or technical sales experience.

• Basic understanding of networking, Wi-Fi, printers, barcode scanners, and computer peripherals.

• Experience conducting software demonstrations or customer training.

• Experience managing Facebook pages or business social media.

• Basic understanding of databases, web applications, or APIs.

• Experience working with retail shops, restaurants, pharmacies, supermarkets, or other businesses.

• Experience using CRM or customer-support tools.

What We Are Looking For

We are looking for someone who is:

• Smart and presentable.

• Confident when speaking with customers.

• Patient when dealing with non-technical users.

• Technically curious and willing to learn.

• Good at identifying and explaining problems.

• Responsible about customer follow-ups.

• Comfortable working both inside the office and in the field.

• Able to maintain professional communication with customers.

• Capable of taking ownership of a customer issue instead of simply forwarding everything to the development team.

Important Requirement

This is not a purely desk-based job.

The selected candidate will occasionally need to visit customer locations for:

• Product demonstrations

• Customer onboarding

• Initial setup

• User training

• Customer support

• Business follow-up

Therefore, candidates must be comfortable with field visits within Dhaka and surrounding areas.

Performance Areas

Performance will be evaluated based on:

• Number and quality of customer visits

• Successful customer onboarding

• Customer satisfaction

• Lead conversion and follow-up

• First-level issue resolution

• Quality of issue escalation to the development team

• Customer retention

• Social media response quality

• Customer feedback collection

• Overall professionalism

Compensation & Benefits

• Competitive salary based on capability and experience.

• Performance-based incentives for successful customer acquisition/onboarding may be provided.

• Training on PosBuzz and the required technical/business processes.

• Opportunity to grow with a technology product company.

Job Other Benifits:

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Male can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: IT & Telecommunication