AGM (HOD)- Central Lead Management.

Job Description

Title: AGM (HOD)- Central Lead Management.

Company Name: Rupayan Group

Vacancy: 1

Age: 35 to 48 years

Job Location: Dhaka

Salary: Tk. 80000 - 120000 (Monthly)

Experience:

• At least 12 years
• The applicants should have experience in the following business area(s): Advertising Agency, Newspaper/Magazine, Real Estate, Group of Companies, Developer

• Bachelor/Honors
• Masters

• At least 12 years
• The applicants should have experience in the following business area(s): Advertising Agency, Newspaper/Magazine, Real Estate, Group of Companies, Developer

• Age 35 to 48 years
• Only Male

1)    Central Lead Management & Governance:

a) Ensure 100% capture, verification, categorization, CRM entry, and allocation of leads from all channels and maintain distribution of qualified leads.

b) Monitor lead response time, customer contact and lead ageing to ensure efficient lead handling.

c) Participate in weekly and monthly Business Review Meeting (BRM), present central lead status and drive initiatives for lead conversion and achieve business target as per ABP.

2)    Lead Nurturing & Sales Conversion:

a) Manage the complete lead lifecycle from MGL/SGL to MQL/SQL, MQL/SQL to project visit, visit to price offer & booking, and sales conversion.

b) Ensure timely follow-ups, lead nurturing, reactivation of inactive and junk leads, revalidate potential prospect, and proper closure of lost/unqualified leads.

c) Develop strategies to improve lead quality and ensure sales target achievement though lead conversion.

3)    CRM Analytics & Reporting:

a) Ensure CRM discipline, data accuracy, timely updates, follow-up compliance, and effective lead tracking.

b) Analyze lead performance by project, product and source to identify conversion opportunities.

c) Prepare and present accurate daily, weekly, and monthly lead reports to management.

4)    Coordination with Sales & Marketing Team:

a) Work closely with Sales and Marketing department to improve lead quality.

b) Ensure on time support to sales team and generate targeted amount of sales conversion.

c) Provide insights on lead trends, campaign effectiveness, and sales conversion rate to management.

5)    Process Improvement & Development:

a) Conduct regular reviews, and implement corrective actions for effective lead management.

b) Assist in CRM automation, process improvement, lead management, and operational efficiency.

c) Provide training on CRM, lead nurturing, customer handling, product knowledge, and sales coordination.