Call Center Representative

Job Description

Title: Call Center Representative

Company Name: Spectrum IT Solutions Ltd.

Vacancy: 5

Age: 18 to 40 years

Job Location: Dhaka

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• At least 2 years

• Secondary

• At least 2 years

• Age 18 to 40 years

Spectrum IT Solutions Ltd. is looking for a smart, confident, and customer-focused Call Center Representative to handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and ensure excellent customer service. The ideal candidate should have strong communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.

• Respond to customer inquiries and provide accurate information.

• Resolve customer complaints or escalate issues when necessary.

• Maintain accurate records of customer interactions.

• Follow up with customers to ensure satisfaction.

• Meet daily call handling and performance targets.

• Coordinate with relevant departments to resolve customer issues.

• Maintain professionalism and confidentiality at all times.