Junior Engineer/ Assistant Engineer – Retail & Corporate Support

Job Description

Title: Junior Engineer/ Assistant Engineer – Retail & Corporate Support

Company Name: STARDUST Telecom Limited

Vacancy: 1

Age: Na

Job Location: Chattogram

Salary: Negotiable

Experience: --

Published: 2026-09-22

Application Deadline: 2026-09-28

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Job Purpose

The role is responsible for delivering reliable technical and customer support to retail and corporate clients by ensuring uninterrupted internet services, timely resolution of issues, effective troubleshooting, and a high standard of customer satisfaction.

Key Responsibilities

1. Client & Technical Support

• Act as the primary point of contact for retail and corporate clients regarding internet and connectivity-related services.

• Troubleshoot network, connectivity, performance, and service-related issues through phone, email, remote access, and onsite support.

• Visit client premises to diagnose and resolve technical issues when required.

• Monitor service uptime and proactively identify and address potential service disruptions.

• Provide guidance to clients on service optimization, network security, and technical best practices.

• Ensure timely and effective resolution of customer complaints in accordance with defined SLAs.

2. Installation & Network Configuration

• Support the onboarding, installation, activation, and configuration of retail and corporate internet services.

• Conduct site surveys to assess installation feasibility, network requirements, and infrastructure readiness.

• Configure routers, switches, ONU/ONT, and other networking equipment according to client requirements.

• Troubleshoot installation-related issues and coordinate with relevant technical/support teams for resolution.

• Coordinate with installation teams for new connections, upgrades, relocations, and service modifications.

3. Service Management & Documentation

• Maintain accurate client service history, technical records, and support tickets.

• Update ticketing systems with troubleshooting activities, resolutions, and service status.

• Maintain installation and configuration records and prepare required technical reports.

• Track open issues and follow up with relevant teams to ensure timely closure.

• Ensure all service activities comply with organizational safety, quality, and technical standards.

• Provident fund,Medical allowance,Mobile bill,Weekly 2 holidays,Insurance,Performance bonus,Gratuity
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

• Leave Fare Assistance

• Yearly Increment

• Health Insurance

• Life Insurance

• Earned Leave Encashment

• Professional Development: Dynamic work environment, professional growth opportunities and a chance to be part of a team dedicated to excellence.

• Supportive and Learning-Based Work Environment: A positive and inclusive workplace culture that promotes collaboration and innovation.