Title: Executive, Support
Company Name: Prime Tech Solutions Ltd.
Vacancy: 02
Age: 24 to 35 years
Job Location: Dhaka
Salary: Tk. 20000 - 25000 (Monthly)
Experience:
Published: 2026-09-21
Application Deadline: 2026-10-21
Education:
· Receive, triage, and resolve support tickets within agreed SLAs.
· Reproduce and diagnose issues using logs, API responses, and database queries.
· Provide L1/L2 support and escalate complex bugs to developers with clear reproduction steps.
· Monitor application health and respond to incidents or alerts.
· Communicate with clients by email, phone, and chat, giving clear updates and workarounds.
· Support deployments, configuration changes, and post-release verification.
· Write and maintain documentation, FAQs, and troubleshooting guides.
· Report recurring issues and suggest improvements to prevent them.
· Collaborate with developers, QA, and project managers.