Job Description

Title: Director / Asst. Director - Catering Sales

Company Name: Sheraton Dhaka

Vacancy: Not specific

Job Location: Dhaka (Banani)

Employment Status: Full-time

Educational Requirements:
∎ Master of Business Administration (MBA) in Marketing
∎ Preferred Professional Certification: Professional degree in hotel catering management
∎ Skills Required: Corporate Sales and Marketing, Good Computer Skills and Communication, Leadership and Good Communication skill., Managerial Skills, Strong analytical and communication skills, Team management

Experience Requirements:
∎ At least 10 year(s)
∎ The applicants should have experience in the following area(s): Banquet and Food and Beverage Operations, Banquet Sales, Catering Sales, Hotel Sales
∎ The applicants should have experience in the following business area(s): Catering, Hotel

Job Responsibilities:
∎ CORE WORK ACTIVITIES: Supporting Developing & Executing Sales Strategies
∎ Works with sales leader to ensure understanding of catering sales strategy and effective implementation of this strategy for the property.
∎ Works with catering sales team to create and implement a catering sales plan addressing revenue, customers and the market for the segment.
∎ Assists with the development and implementation of promotions, both internal and external.
∎ Maximizing Revenue
∎ Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
∎ Recommends booking goals for sales team members.
∎ Managing Sales Activities.
∎ Monitors all day to day activities of direct reports.
∎ Approves space release for catering to maximize revenue (DOS) in the absence of a Business Evaluation Manager.
∎ Participates in sales calls with members of sales team to acquire new business and/or close on business.
∎ Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
∎ Analyzing & Reporting on Sales and Financial Data
∎ Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals.
∎ Assists Revenue Management with completing accurate projections.
∎ Reviews guest satisfaction results to identify areas of improvement.
∎ Building Successful Relationships.
∎ Develops and manages relationships with key stakeholders, both internal and external.
∎ Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
∎ Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with MI Global Sales Organization Managers and accounts.
∎ Interacts with guests to obtain feedback on product quality and service levels.
∎ Meets with guests during pre- and post-event meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
∎ Managing and Conducting Human Resource Activities
∎ Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
∎ Utilizes all available on the job training tools for employees.
∎ Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
∎ Empowers employees to provide excellent customer service.
∎ Observes service behaviors of employees and provides feedback to individuals.
∎ Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
∎ Executes and supports the brand's Customer Service Standards and property's Brand Standards.
∎ Leadership
∎ Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
∎ Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
∎ Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
∎ Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
∎ Managing Execution
∎ Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
∎ Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
∎ Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
∎ Building Relationships
∎ Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
∎ Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
∎ Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
∎ Generating Talent and Organizational Capability
∎ Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
∎ Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
∎ Learning and Applying Professional Expertise
∎ Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
∎ Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
∎ Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
∎ Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
∎ Devising Sales Strategies and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.
∎ Sales Ability: Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
∎ Sales Call Facilitation - Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers' cues.
∎ Sales Coaching - Providing timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities.
∎ Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role.
∎ Sales Implementations - Driving and supporting the implementation of sales strategies and systems; seeking and taking appropriate actions on feedback; taking responsibility for implementation success.
∎ Sales Opportunity Analysis - Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers' business strengths, weaknesses, and key issues that can inform sales strategies and plans.
∎ Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
∎ Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
∎ Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
∎ Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
∎ Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
∎ Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Additional Requirements:
∎ Age 35 to 50 years
∎ Must work in any 5 star standard hotel in the similar position

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Profit share, Provident fund, Insurance, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Alternative Saturday off as weekly day off.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 26 Jul 2023

Company Information:
∎ 13 Jul 2023
∎ Sheraton Dhaka
∎ Address : 44 Kemal Ataturk Avenue, Banani, Dhaka 1213
∎ Web : https://www.marriott.com/en-us/hotels/dacsi-sherat
∎ Business : A worldwide chain Five Star Hotel operated under Marriott International Inc.

Category: Hospitality/ Travel/ Tourism

: Incumbent should have the relevant experience in any 5 star hotel in the similar position.