Job Description
Title: Hospitality Reservation Specialist
Company Name: INNOVEX MANAGEMENT SDN BHD
Vacancy: 2
Age: at least 25 years
Location: Dhaka (Mirpur12)
Salary: Tk. 20000 - 30000 (Monthly)
Experience:
∎ 1 to 5 years
∎ The applicants should have experience in the following business area(s):Hotel
Published: 16 Mar 2025
Education:
∎ Bachelor/Honors, Masters
Requirements:
Additional Requirements:
∎ Age at least 25 years
∎ Hospitality Reservation Specialist
Responsibilities & Context:
∎ Receiving Reservation Requests: Steps for receiving and responding to reservation requests or inquiries Airbnb and Booking.com message threads.
∎ Standard Response Time (SRT)- 30s or less then 1 minutes
∎ Verifying Availability: Procedures for checking room or service availability and confirming reservations. if apartment not available, offer alternative options. Block or unblock booking status /date/ manual booking (Upon permission of COO)
∎ Guest Information Collection: Collecting and recording guest details such as name, contact information, special requests, and payment information.
∎ Confirmation Process: Sending confirmation messages with reservation details, including dates, times, check-in & check-out instruction and special instructions if any.
∎ Cancellations and Modifications: Guidelines for handling cancellations, modifications, and refunds.
∎ Special Requests: Handling special requests such as parking confirmation or additional services.
∎ Check-In and Check-Out Procedures: Detailed procedures for guest check-in and check-out processes, including key handover and collection, early self-check-in, and delayed check-out management via mailbox operations.
∎ Communication with Guest: Traveler Home Standard communication protocol must be followed.
∎ Communication with Housekeeping Department, Operations Department, Maintenance Department.
∎ Data Security: Ensuring all guest information is handled confidentially and securely.
∎ Receiving Reservation Requests: Steps for receiving and responding to reservation requests or inquiries Airbnb and Booking.com message threads.
∎ Standard Response Time (SRT)- 30s or less then 1 minutes
∎ Verifying Availability: Procedures for checking room or service availability and confirming reservations. if apartment not available, offer alternative options. Block or unblock booking status /date/ manual booking (Upon permission of COO)
∎ Guest Information Collection: Collecting and recording guest details such as name, contact information, special requests, and payment information.
∎ Confirmation Process: Sending confirmation messages with reservation details, including dates, times, check-in & check-out instruction and special instructions if any.
∎ Cancellations and Modifications: Guidelines for handling cancellations, modifications, and refunds.
∎ Special Requests: Handling special requests such as parking confirmation or additional services.
∎ Check-In and Check-Out Procedures: Detailed procedures for guest check-in and check-out processes, including key handover and collection, early self-check-in, and delayed check-out management via mailbox operations.
∎ Communication with Guest: Traveler Home Standard communication protocol must be followed.
∎ Communication with Housekeeping Department, Operations Department, Maintenance Department.
∎ Data Security: Ensuring all guest information is handled confidentially and securely.
Skills & Expertise:
Compensation & Other Benefits:
∎ Over time allowance, Performance bonus, Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 1
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka (Mirpur12)
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected]
Company Information:
∎ INNOVEX MANAGEMENT SDN BHD
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 13 Apr 2025
Category: Hospitality/ Travel/ Tourism
