Customer Care Coordinator

Job Description

Title: Customer Care Coordinator

Company Name: INNOVEX MANAGEMENT SDN BHD

Vacancy: 3

Age: 30 to 45 years

Job Location: Dhaka (Shewrapara)

Salary: Tk. 25000 - 35000 (Monthly)

Experience:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Hotel

Published: 2025-10-08

Application Deadline: 2025-10-31

Education:

• Bachelor/Honors

Requirements:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Hotel

Skills Required: COMPUTER OFFICE MANAGEMENT,Customer Care,Customer Support through Phone,FLUENCY IN ENGLISH LANGUAGE,Good English communication skills (verbal and Written),interpersonal and leadership skill,Managerial Skill,Operation,Report Writing,Telecommunication

Additional Requirements:

• Age 30 to 45 years
• Only Male

Responsibilities & Context:

The primary responsibilities of Customer Services Coordinator include greeting guests, checking them in and out of the hotel, and responding to their queries and concerns. You also coordinate with other departments like housekeeping, maintenance to ensure that guest needs are met. You responsible for maintaining the hotel database and reservation system, which requires considerable proficiency in hotel management software.

• Serve as the main point of contact for guests and respond to inquiries in a polite and attentive manner

• Manage room reservations, check-ins, and check-outs

• Provide personalized recommendations and assistance to guests regarding amenities, activities, and services offered by the hotel and surrounding area

• Address and resolve guest complaints and issues promptly and professionally

• Maintain accurate records of guest details, preferences, and transactions in the hotel system

• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs and requests are fulfilled efficiently

• Conduct regular inspections of guest areas to ensure cleanliness, comfort, and safety standards are met

• Monitor and manage guest feedback and reviews on booking platform media and review websites

• Develop and implement strategies to improve guest satisfaction and loyalty, including loyalty programs and special promotions

• Communicate effectively and collaborate with team members and other hotel departments to ensure the smooth operation of the guest services department.

Job Other Benifits:

• Festival Bonus: 2

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Male can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Hospitality/ Travel/ Tourism