Technical Support Executive

Job Description

Title: Technical Support Executive

Company Name: Eicra Soft Ltd.

Vacancy: 4

Age: 20 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At most 2 years

Published: 2026-07-27

Application Deadline: 2026-08-26

Education:

• Diploma

Requirements:

• At most 2 years

Skills Required: Digital Marketing (Social Media Marketing),SEO and Digital Marketing,Social Media Management,Technical Skills,Technical Support Engineer,Technical Support IT,Video Editing

Additional Requirements:

• Age 20 to 35 years

Responsibilities & Context:

Behind every smooth workday at Eicra Soft Limited is a Technical Support Executive quietly making sure systems, networks, and devices never miss a beat. This role sits at the frontline of our IT-enabled services and MSP operations, acting as the trusted go-to person whenever a hardware glitch, network hiccup, or software issue threatens to slow the team down. It is a role built for someone who takes genuine pride in solving problems fast, keeping people productive, and continuously raising the bar on how support gets delivered.jobss.pdf

• First point of contact: Respond promptly to IT support requests from employees and clients, resolving day-to-day technical issues with speed and professionalism.

• Hardware & device support: Install, configure, and troubleshoot desktop computers, laptops, printers, scanners, and other office IT equipment.

• Network reliability: Maintain and monitor LAN, Wi-Fi, internet connectivity, and network devices to keep operations running without interruption.

• Systems & software management: Install and update operating systems, antivirus software, and core business applications across the organization.

• Infrastructure monitoring: Continuously monitor IT systems and infrastructure health, catching and resolving issues before they escalate.

• Vendor coordination: Liaise with external vendors and service providers to ensure timely maintenance, repairs, and technical support.

• Onboarding & offboarding support: Assist with account setup and system access as employees join or leave the organization.

• Documentation & process improvement: Spot recurring issues and contribute to internal guides and self-service resources that reduce repeat problems.

• Team collaboration: Escalate complex or high-impact issues to senior technical staff and work cross-functionally to resolve them efficiently.

• Additional responsibilities: Take on other technical or operational tasks as assigned by management, with growing exposure to more advanced systems over time.

This is more than a support desk job — it is an opportunity to become the backbone of technical reliability at a company built on 16+ years of trust and service excellence. If you thrive on solving problems, love keeping systems running seamlessly, and want a role where your contributions are felt across the entire organization, this is the place to grow your career.

Job Other Benifits:

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: IT & Telecommunication