IT Support Associate (ISA)

Job Description

Title: IT Support Associate (ISA)

Company Name: Euro-Vigil (Pvt.) Ltd.

Vacancy: 40

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Tk. 20000 - 20000 (Monthly)

Experience:

Published: 2025-10-28

Application Deadline: 2025-11-11

Education:

• Diploma in Computer

• Diploma in computer Technology / Computer Science from any Government polytechnic / Government authorized Institute under Bangladesh Technical Education Board.

• Must have a positive attitude, strong sense of responsibility, and commitment to service excellence.

• Candidates with prior experience as contractual or outsourced staff in a similar field will be given preference.

• Ability to work in a team as well as independently with minimal supervision.      

• Strong time management and organizational skills.       

• Must be adaptable to shifting work schedules, including weekends or after-office hours if required.       

• Must maintain high standards of integrity, confidentiality, and professionalism.       

• Should have good command of both Bangla and English (written and spoken).        

• Must be willing to travel to different branches or project sites as per organizational needs.        

• Sound health and fitness to support field or branch-level technical tasks.

•  Smart, well-groomed, and presentable appearance.

A reputed bank is looking for smart, energetic, and tech-savvy individuals to join its team as IT Support Associate (ISA). The ideal candidates will be responsible for providing technical support, ensuring smooth IT operations, and maintaining banking systems and networks with professionalism and efficiency.

• Provide technical support for all IT-related hardware, software, and network systems within branches and head office.

• Troubleshoot and resolve issues related to desktop PCs, printers, scanners, LAN/WAN connectivity, and banking applications.

• Install, configure, and maintain operating systems, antivirus software, and authorized banking tools.

• Ensure timely maintenance and performance optimization of computer systems and peripherals.

• Support end-users with system access, password resets, and troubleshooting login or application errors.

• Maintain inventory and records of IT assets, equipment movement, and maintenance logs.

• Assist in setting up new workstations, network points, and user accounts as per IT policy.

• Coordinate with vendors and the central IT team for repair, upgrade, or replacement of faulty equipment.

• Ensure compliance with the bank’s IT security policies and data protection standards.

• Perform routine system health checks, backups, and update installations to prevent downtime.

• Provide on-site and remote technical assistance to branch users as required.

• Report technical incidents and suggest improvements to enhance system reliability and user experience.

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

As per company Policy.