IT Officer (Technical Support)

Job Description

Title: IT Officer (Technical Support)

Company Name: One Direction Companies Limited

Vacancy: 1

Age: Na

Job Location: Dhaka (Basundhara RA)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service,Group of Companies

• Bachelor of Science (BSc) in Computer Science & Engineering

• 1 to 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service,Group of Companies

• Only Male

Required Technical Skills:

• Sound knowledge of:Desktop/laptop hardware, OS troubleshooting

• Network protocols, router/switch configuration

• Printer & scanner installation

• POS/Kiosk systems and related hardware

• CCTV configuration (DVR/NVR/IP Camera)

  Basic knowledge of:

• Windows Server roles, Active Directory, DNS, DHCP

• Restaurant/shop POS & inventory integrations (if applicable)

• Remote support tools and ticketing software

1. Server & System Administration:

• Install, configure, and maintain Windows/Linux servers

• Manage Active Directory, DNS, DHCP, File Server, and basic virtualization

• System backup, restoration, and uptime monitoring

• Monitor system logs and security events

2. Desktop, Laptop, & All-in-One (AIO) PC Support:

• Setup and troubleshoot desktops, laptops, and AIO devices

• Handle OS installation (Windows/Linux), drivers, antivirus, updates

• RAM/HDD/SSD/display/power-related issue resolution

• Manage user profiles and system configurations

3. Printer & Peripheral Device Support:

• Setup and maintenance of the network and USB printers, scanners

• Replace toner/ink, manage network printing issues

• Handle label/barcode printers (if used in the warehouse or POS)

4. POS (Point of Sale) Device Support:

• Install and configure POS terminals, barcode scanners, receipt printers, and cash drawers

• Resolve POS-related hardware and software issues

• Provide support for restaurant/shop-based billing systems and POS software

• Regular sync/backup of POS data and logs

• Troubleshoot touch screen calibration, LAN/Wi-Fi connectivity of POS terminals

5. Kiosk System Support:

• Install and support customer self-service kiosks (ordering, info, ticketing, etc.)

• Manage touch screen calibration, OS updates, and kiosk apps

• Monitor system logs, hardware health (cooling, screen, card reader, etc.)

• Support restaurant menu kiosks and customer order flow

6. CCTV Surveillance System:

• Install and maintain IP/Analog CCTV, DVR/NVR systems

• Ensure proper recording, angle, night vision, and remote access

• Assist in footage backup and camera health checks

7. Networking (LAN/WAN/Wi-Fi):

• Setup and maintenance of routers, switches, and access points

• Handle LAN cabling, patch panels, IP conflicts, and bandwidth management

• Diagnose and repair connectivity and signal coverage issues

8. User Support & Helpdesk Operations:

• Provide Level-1 & Level-2 support for IT incidents and service requests

• Maintain ticketing logs, troubleshoot on-site or via remote tools (AnyDesk, RDP, TeamViewer)

• Educate users on IT policy, security, and good practices

9. Documentation & Asset Tracking:

• Maintain detailed documentation of all IT assets: brand, config, warranty, condition

• Log incidents, solutions, and vendor communication

• Provide weekly reports to supervisors