IT Officer

Job Description

Title: IT Officer

Company Name: Checkpoint Systems Bangladesh Ltd.

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Multinational Companies, Garments

Bachelor’s degree in CSE / ECE / IT or related discipline (or equivalent practical experience) from any reputed University.

• At least 2 years
• The applicants should have experience in the following business area(s): Multinational Companies, Garments

Minimum 2 years** in IT support / Helpdesk / LAN support (corporate or industrial environment preferred).

KNOWLEDGE, SKILLS, & ABILITIES (KSA’s):

• Strong knowledge of **Windows OS**, MS Office, printers, scanners, basic system admin tasks.

• Hands-on experience in **LAN troubleshooting**, IP addressing, DHCP, DNS basic concepts.

• Basic understanding of **network devices**: routers, switches, access points.

• Ability to troubleshoot common issues: slow PC, network down, printer issues, email/login problems.

• Strong communication and user handling skills.

• Ability to work under pressure and manage multiple issues.

• Good documentation and reporting habits.

• Responsible, and teamwork mindset.

• CompTIA A+** (or equivalent hardware & troubleshooting training)

• CCNA

• MTCNA (MikroTik Certified Network Associate)

SUMMARY

• We are looking for a proactive and service-oriented **IT Officer** to provide IT support, across the organization. The ideal candidate should be capable of handling day-to-day IT operations and ensuring smooth IT services for end users.

FUNDAMENTAL RESPONSIBILITIES

• Provide **IT Helpdesk support** to users (hardware, software, email, printer, network).

• Diagnose and resolve **desktop/laptop**, OS and application-related issues.

• Support and troubleshoot **LAN connectivity**, IP configuration, and network access issues.

• Install, configure, and maintain **Windows OS**, MS Office, antivirus, and business applications.

• Provide support for **routers/switches/APs**, basic configurations and connectivity troubleshooting.

• Maintain IT asset list, device handover records, and support documentation.

• Coordinate with vendors/ISPs for device repair, replacement, and connectivity issues.