Executive - ICT (IT Support & Network)

Job Description

Title: Executive - ICT (IT Support & Network)

Company Name: Popular Diagnostic Centre Ltd

Vacancy: --

Age: 22 to 32 years

Job Location: Anywhere in Bangladesh, Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Hospital, Pharmaceutical/Medicine Companies, Diagnostic Centre, Healthcare/Lifestyle product
• Freshers are also encouraged to apply.

• Diploma in Computer in Computer Science, Computer Engineering

• Bachelor's Degree / EEE, ICT, or a related discipline from a recognized institution.

• 1 to 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Hospital, Pharmaceutical/Medicine Companies, Diagnostic Centre, Healthcare/Lifestyle product
• Freshers are also encouraged to apply.

• Age 22 to 32 years
• Only Male

• Working knowledge of LAN/WAN networking, switches, routers, and access points.

• Hands-on troubleshooting skills for hardware, software, operating systems, and common office peripherals.

• Familiarity with hospital/diagnostic management systems and business applications (e.g., pharmacy systems) is a plus.

• Good communication skills and a professional, service-oriented attitude toward users.

• Ability to prioritize and respond promptly to critical, high-impact issues.

• Willingness to travel to branches and to provide on-call support for critical incidents as needed.

• Only males are encouraged to apply.

IT Troubleshooting & User Support

• Provide timely technical support to users for hardware, software, operating system, printer, scanner, and peripheral-related issues.

• Troubleshoot and resolve day-to-day IT-related problems at branch and departmental levels.

• Assist users with system access, application-related issues, and basic configuration.

• Maintain proper records of reported issues and the actions taken to resolve them.

• Escalate unresolved or critical issues to senior IT personnel or the concerned vendor.

Network Monitoring & Troubleshooting

• Monitor and support LAN/WAN connectivity and branch-to-Head Office communication.

• Support switches, routers, access points, and other network devices.

• Troubleshoot internet connectivity and basic network issues, including outages, slow connectivity, and packet loss.

• Check network cables, ports, and patch panels for physical connectivity issues where required.

• Coordinate with ISP/network vendors for issues requiring external support, and document all network incidents and resolutions.

System & Application Support

• Provide first-level support for Diagnostic and Hospital Management Systems and pharmacy/business applications.

• Resolve user login and access-related issues, and printer/report-generation issues.

• Support basic database/application connectivity issues.

• Support users during system updates, maintenance, migration, and deployment activities.

Branch IT Support

• Give priority to critical operational services, treating any issue affecting patient registration, billing, diagnostic services, or reporting as high priority.

• Respond promptly and provide remote or onsite support as required, escalating immediately if an issue cannot be resolved within the required timeframe.

Incident Reporting, Escalation & Preventive Maintenance

• Properly document all significant IT incidents (date/time, branch/department, affected user/service, nature of problem, troubleshooting steps, resolution status, downtime, and escalation details).

• Immediately communicate critical incidents to IT Management / Head of ICT without waiting for full resolution.

• Perform scheduled preventive maintenance of network devices, servers, UPS and power equipment, computers, printers, scanners, and branch IT infrastructure.

Vendor Coordination & Professional Conduct

• Coordinate with vendors by clearly communicating issues, providing logs/screenshots/error messages, and following up until resolution.

• Maintain confidentiality of organizational and patient-related information, and avoid unauthorized changes to production systems.

• Follow approved IT policies, procedures, and security guidelines at all times.

• Medical allowance,Profit share,Provident fund,Insurance,Over time allowance,Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 3

• Welfare fund.

• Other benefits as per company policy.