Assistant Manager, ICT (IT Operations & Infrastructure)

Job Description

Title: Assistant Manager, ICT (IT Operations & Infrastructure)

Company Name: Popular Diagnostic Centre Ltd

Vacancy: 01

Age: 28 to 38 years

Job Location: Dhaka (Dhanmondi)

Salary: Negotiable

Experience:

• 4 to 6 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Hospital, Pharmaceutical/Medicine Companies, Diagnostic Centre, Healthcare/Lifestyle product

Published: 2026-09-19

Application Deadline: 2026-10-19

Education:

• Bachelor of Science (BSc) in Computer Science, Computer Engineering

• EEE, ICT, or a related discipline; a Master's degree or relevant professional certification (e.g., ITIL, CCNA, PMP) will be an added advantage.

Requirements:

• 4 to 6 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Hospital, Pharmaceutical/Medicine Companies, Diagnostic Centre, Healthcare/Lifestyle product

Skills Required: ERP Systems,Hospital management,Infrastructure Development,IT Infrastructure,IT Project Management,Laboratory Management,Network Administration,Server Management,Supervisory Skill,Team Leading

Additional Requirements:

• Age 28 to 38 years
• Only Male

• Strong hands-on knowledge of networking (routers, switches, firewalls, VPN, VLAN, LAN/WAN) and server/infrastructure management.

• Demonstrated experience coordinating IT projects, including UAT, migration, deployment, and go-live activities.

• Strong incident/problem-management skills, including root cause analysis and corrective-action planning.

• Proven vendor management and SLA-tracking experience.Strong reporting, documentation, and communication skills; comfortable preparing consolidated status reports for senior management.

• Demonstrated ability to supervise and guide a technical support team.

• Willingness to travel to branches as required and to respond promptly to critical, high-impact incidents.

Responsibilities & Context:

Overall IT Operations & System Monitoring

• Monitor the availability, performance, and stability of all critical IT systems and infrastructure, including Diagnostic, Hospital, Pharmacy, ERP, PACS, LIS, HIS, and other business applications.

• Monitor servers, databases, storage, backup systems, network infrastructure, and security systems; identify potential issues and take preventive measures before they affect operations.

• Review recurring issues, recommend permanent solutions, and ensure uninterrupted IT services for critical business and patient-care operations.

IT Project Management & Implementation

• Participate in project planning, requirement analysis, technical evaluation, and solution discussions; coordinate with departments, vendors, and implementation partners.

• Prepare and monitor project timelines, milestones, and deliverables; coordinate UAT, data migration, system integration, deployment, and go-live activities.

• Identify project risks, dependencies, and delays; escalate major issues to the Head of ICT; maintain proper project documentation and monitor post-go-live stabilization.

Network Management & Configuration

• Configure, monitor, and maintain routers, switches, firewalls, access points, VPN, VLAN, and LAN/WAN infrastructure, including branch-to-Head Office connectivity.

• Manage IP addressing, DHCP, DNS, and routing; monitor bandwidth, latency, and capacity; maintain network topology diagrams, IP lists, and device inventories.

• Coordinate network expansion, upgrades, and optimization, and liaise with ISPs and network service providers on connectivity issues, ensuring compliance with IT security standards.

Hardware & Infrastructure Management

• Plan and monitor configuration and deployment of servers, desktops, laptops, printers, scanners, UPS, storage devices, and other IT equipment.

• Maintain hardware inventory, warranty, and lifecycle records; coordinate installation, replacement, upgrade, repair, and preventive maintenance.

• Identify obsolete/end-of-life equipment and recommend replacement or upgrade in line with organizational policy.

System Updates, Change Management & Incident Handling

• Coordinate and monitor application updates, patches, upgrades, security fixes, and vendor-provided enhancements, with proper pre-deployment testing, backup, and rollback planning.

• Oversee incident and problem management: ensure timely response and escalation, monitor recurring incidents, conduct or coordinate Root Cause Analysis (RCA), and track critical incidents to closure.

Vendor Management, Security & Backup Monitoring

• Coordinate with software/hardware vendors, ISPs, and implementation partners; track SLAs, response times, and committed deliverables; escalate delayed or unresolved vendor issues.

• Monitor implementation of IT security policies and controls, coordinate security patches and vulnerability remediation, and monitor backup status and restoration testing of critical systems.

Reporting, Documentation & Team Supervision

• Prepare and submit a consolidated Daily IT Status & Update Report to the Head of ICT covering system status, incidents, projects, vendor activities, and next-day plans; escalate critical incidents immediately, without waiting for the daily report.

• Maintain up-to-date IT documentation (network topology, hardware inventory, project, change, and incident records) and ensure all major changes are properly documented.

• Coordinate and supervise the Executive IT team: assign and monitor support activities, review pending issues, provide technical guidance, and conduct regular performance reviews.

• Provide regular updates and recommendations to the Head of ICT on system performance, infrastructure health, project progress, vendor performance, and IT risks.

Job Other Benifits:

• Medical allowance,Profit share,Provident fund,Insurance,Over time allowance,Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 3

• Welfare fund.

• Other benefits as per company policy.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Male can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: IT & Telecommunication