Digital Marketing & Client Support Executive

Job Description

Title: Digital Marketing & Client Support Executive

Company Name: It Boss

Vacancy: 2

Age: At least 40 years

Job Location: Dhaka (Uttara Sector 10)

Salary: Tk. 15000 - 22000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service
• Freshers are also encouraged to apply.

• HSC

• 1 to 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service
• Freshers are also encouraged to apply.

• Age At least 40 years
• Only Male

Good communication and interpersonal skills.

Good phone call and client handling skills.

Ability to communicate professionally with clients through phone, WhatsApp and Facebook Messenger.

Practical knowledge of Facebook Marketing and Facebook Boosting.

Good knowledge of Digital Marketing and Social Media Marketing.

Good working knowledge of Adobe Photoshop for document editing, image editing and design preparation.

Ability to prepare, edit, format and finalize professional documents and marketing materials.

Creative, responsible and self-motivated.

Ability to work independently and as part of a team.

Willingness to learn new digital marketing tools and techniques.

We are looking for a motivated, responsible and skilled Digital Marketing & Client Support Executive to join our team.

Key Responsibilities:

• Manage company Facebook Page and other social media platforms.

• Create, manage and monitor Facebook Boosting and online advertising campaigns.

• Plan and execute digital marketing activities to increase reach, engagement and customer leads.

• Create and publish social media posts, promotional content, banners and advertisements.

• Monitor Facebook campaigns and provide basic performance updates.

• Handle customer inquiries through phone calls, WhatsApp, Facebook Messenger and other online communication channels.

• Receive and make client calls professionally and provide information about company services.

• Handle client inquiries, follow-ups and basic customer support.

• Communicate with potential customers and maintain good client relationships.

• Follow up with leads and convert potential customers through professional communication.

• Maintain basic records of customers, leads and marketing activities.

Adobe Photoshop & Document Preparation:

• Use Adobe Photoshop to create, edit and prepare professional documents, banners, advertisements, forms and other business/marketing materials.

• Prepare and format documents, images and promotional materials using Adobe Photoshop and other relevant software.

• Edit, resize, modify and finalize images, documents and designs according to company requirements.

• Prepare digital documents and marketing materials for online and offline use.

• Make necessary changes to documents, images and designs as instructed by management.

Additional Responsibilities:

• Support the management team in daily marketing, client communication and administrative activities.

• Assist with online promotional activities and content management.

• Maintain professional communication with clients and customers.

• Stay updated with current digital marketing, Facebook advertising and social media trends.

• Perform other relevant tasks assigned by management.

Candidate Requirements
• Practical knowledge of Digital Marketing.

• Good practical knowledge of Facebook Marketing and Facebook Boosting.

• Knowledge of Facebook Page Management and social media marketing.

• Good understanding of online advertising and lead generation.

• Excellent communication and client-handling skills.

• Ability to communicate professionally with clients over phone calls, WhatsApp and Facebook Messenger.

• Good follow-up and customer service skills.

• Ability to handle multiple customer inquiries professionally.

• Good knowledge of Adobe Photoshop is required.

• Ability to create, edit and prepare documents, banners, advertisements and other marketing materials using Adobe Photoshop.

• Knowledge of Adobe Illustrator will be an advantage.

• Knowledge of Canva will be an advantage.

• Good knowledge of Microsoft Word and basic Excel.

• Ability to edit, format and prepare professional documents.

• Previous experience in Digital Marketing, Customer Support, Sales or Client Handling will be preferred.

• Must be responsible, energetic, creative and willing to learn.

• Ability to work independently as well as in a team.

Educational Requirements

Minimum HSC / Bachelor’s degree in any discipline.

Educational qualification may be relaxed for candidates who have strong practical skills and relevant experience in Digital Marketing, Facebook Marketing, Client Handling and Adobe Photoshop.

Experience Requirements

1–2 years of relevant experience preferred.

Freshers with strong practical knowledge of Facebook Boosting, Digital Marketing, Client Handling and Adobe Photoshop are also encouraged to apply.

Additional Requirements
• Age: 18–35 years

• Good communication skills.

• Professional attitude and positive mindset.

• Good customer-handling ability.

• Willingness to learn new digital marketing tools and techniques.

• Must be comfortable handling client phone calls and online messages.

• Must be able to work under pressure and meet deadlines.