Senior Manager, IT & Systems

Job Description

Title: Senior Manager, IT & Systems

Company Name: Link3 Technologies Limited

Vacancy: 01

Age: Na

Job Location: Dhaka (Gulshan)

Salary: Negotiable

Experience: --

Published: 2026-09-17

Application Deadline: 2026-10-17

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Provide unified leadership across the Information Technology and Systems teams, supporting Link3 OSS requirement and aligning roadmaps with Link3's technology strategy

• Oversee the IT Team's management of Windows Servers, Active Directory, Exchange and end-user support such as laptops, desktops, printers, WiFi, CCTV, access control systems etc.

• Review the IT Team's SLAs, incident trends and service quality

• Approve IT policy changes, procurement and major configuration changes

• Oversee the Systems Team's management of Linux server infrastructure, NaC/automation practices and the NMS monitoring stack

• Review the Systems Team's SLAs, incident trends and automation roadmap

• Approve major architecture, patching and virtualization changes

• Own all Link3 OSS infrastructure to ensure centralized administration and management of various systems such as NMS, EMS, SolarWinds, Cacti, Zabbix, WhatsUp Gold, MIS Portal, RADIUS and related infrastructure

• Ensure the IT and Systems team maintain a complete asset register, access control and vendor management for all owned systems

• Own and review the SLA of OSS, security posture and audit-compliance status if any

• Ensure regular updates and patching of all OSS systems maintained for Link3 infrastructure

• Own governance of all Link3 database platforms, both Windows-hosted (e.g. Microsoft SQL Server) and Linux-hosted (e.g. MySQL/MariaDB, PostgreSQL), regardless of which team performs day-to-day administration

• Ensure regular backup, restore testing and disaster-recovery readiness for all production databases

• Ensure database security hardening, access control and patch/version management across all platforms

• Oversee database performance tuning, capacity planning and high-availability/replication configuration

• Direct the IT Team to administer Windows-hosted databases and the Systems Team to administer Linux-hosted databases, consistent with the OSS ownership model

• Mandate and monitor a section-wide asset register covering every managed VM, server and application and its owner

• Enforce a formal intake/handover process for all new servers and applications — no “provision and forget”

• Implement periodic (e.g. quarterly) access review and reconciliation across IT, Systems and OSS

• Define and enforce a RACI between infra/security ownership and functional/business ownership for each application

• Own OEM/vendor relationships spanning Windows, Linux and OSS/monitoring tooling (Microsoft, VMware, Red Hat, SolarWinds, Zabbix, etc.)

• Negotiate and review support/license agreements and vendor access controls

• Coordinate with NGNC, BNOC, NMC, IPTSP, Sales, Presales, SCM and other departments on cross-functional infrastructure needs

• Plan capacity for server, storage and virtualization growth across the section

• Define and drive the section's technology roadmap (automation, virtualization, OSS/monitoring platforms, security hardening)

• Sponsor and prioritize Proof of Concept (POC) initiatives proposed by the IT, Systems and OSS teams

• Evaluate emerging technologies for adoption across the section

• Provident fund,Mobile bill,Weekly 2 holidays,Insurance,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2