Senior Manager, Enterprise Sales (Lead- B2B Accounts Management)

Job Description

Title: Senior Manager, Enterprise Sales (Lead- B2B Accounts Management)

Company Name: Link3 Technologies Limited

Vacancy: 01

Age: 34 to 42 years

Job Location: Dhaka (Gulshan)

Salary: Negotiable

Experience:

• 12 to 16 years
• The applicants should have experience in the following business area(s): Telecommunication, ISP

• Bachelor of Business Administration (BBA) in Marketing

• 12 to 16 years
• The applicants should have experience in the following business area(s): Telecommunication, ISP

• Age 34 to 42 years

Job Context:

The incumbent will Lead and manage B2B segment’s Sales Accounts Management function to maximize lifetime value of existing B2B corporate clients by driving retention, upselling and cross-selling, while ensuring efficient collections, service assurance, and alignment with overall business objectives.

Key Job Responsibilities:

• Develop and execute comprehensive retention strategies to ensure long-term loyalty from the B2B corporate base.
• Monitor customer health metrics and identify at-risk accounts to proactively address grievances and prevent churn.
• Collaborate with the Customer Experience and Technical teams to ensure service excellence and high satisfaction levels
• Identify opportunities within the existing portfolio to upgrade connectivity bandwidth and integrate VAS solutions.
• Devise pricing optimization and bundling initiatives tailored for existing corporate clients to increase Average Revenue Per Account (ARPA).
• Lead the team in meeting collective revenue targets through disciplined account mining and relationship expansion.
• Build and maintain senior-level relationships with key stakeholders and decision-makers within the corporate segment.
• Conduct regular service reviews and site visits to understand evolving client needs and emerging market trends.
• Manage a dynamic team of Account Managers, providing guidance on lead generation for upgrades and churn mitigation.
• Generate periodic reports for management regarding retention rates, upsell performance, and account health.
• Develop customized proposals for contract renewals and service expansions.
• Lead the Recovery Desk to manage outstanding payments and ensure timely collections from corporate and bank clients.
• Collaborate with the Revenue Assurance team to identify billing discrepancies and ensure revenue leakage is minimized.

• T/A,Provident fund,Mobile bill,Insurance,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2