Assistant/ Deputy Manager, Service (Construction Equipment)

Job Description

Title: Assistant/ Deputy Manager, Service (Construction Equipment)

Company Name: ACI Motors Limited

Vacancy: --

Age: 28 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 5 to 8 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Automobile

• Bachelor of Science (BSc) in Mechanical Engineering

• 5 to 8 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Automobile

• Age 28 to 40 years

ACI Limited provides complete farm mechanization solutions to farmers by offering a wide range of agriculture machineries - Tractor, Power tiller, Diesel Engine, Reaper, Combine Harvester, Rice Transplanter, Commercial Vehicle and Construction Machineries.

• Lead and manage after-sales service operations for construction equipment, ensuring equipment reliability, operational efficiency, and customer satisfaction.

• Plan, coordinate, and supervise preventive maintenance, corrective maintenance, troubleshooting, and repair activities to minimize equipment downtime.

• Manage field service teams, technicians, and engineers to ensure timely service delivery and adherence to technical and safety standards.

• Conduct equipment inspections, fault diagnosis, technical assessments, and root cause analysis to resolve critical service issues.

• Develop and maintain strong customer relationships through proactive service support, complaint resolution, and regular site visits.

• Drive service revenue growth through annual maintenance contracts (AMC), spare parts sales, paid services, and other after-sales business opportunities.

• Coordinate with spare parts, warranty, technical, and supply chain teams to ensure timely availability of parts and efficient service execution.

• Monitor key service performance indicators, including equipment uptime, service turnaround time (TAT), first-time fix rate, customer satisfaction, and service profitability.

• Ensure proper warranty claim management, service documentation, technical reporting, and compliance with OEM guidelines and company policies.

• Identify technical skill gaps and conduct product training, troubleshooting workshops, and capability development programs for service personnel.

• Analyze service performance, customer feedback, and market requirements to recommend continuous improvements in service quality and operational efficiency.

• T/A,Mobile bill,Medical allowance,Profit share,Provident fund,Gratuity,Insurance
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2