IT Executive
Job Description
Title: IT Executive
Company Name: foodpanda Bangladesh Limited
Vacancy: 02
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in CSE, Master of Science (MSc) in CSE
∎ You have a Bachelors or Masters degree from a reputable university.
Experience Requirements:
∎ 1 to 3 year(s)
∎ Freshers are also encouraged to apply.
Job Context:
∎ Do you love food and convenience put together? Then you just might love foodpanda.
∎ foodpanda (small `f`) delivers a first class, on-demand food delivery experience with hundreds of your best-loved restaurants online into your home or office - fast! We`re all about bringing on the smartest folks as we continue to grow with an `all hands on deck` environment and hire those who can thrive in a startup culture.
∎ As the IT Support Executive, you`ll be responsible for the overall IT Administration in foodpanda Bangladesh and also co-ordinatae withn our global team.
Job Responsibilities:
∎ Handling all incoming calls, emails, messages, and any other Helpdesk activities in line with agreed Service Level Agreements (SLAs) as communicated by Managers
∎ Provision of outstanding customer service, tailored to meet the needs and demands of each individual customer, in line with agreed Service Levels
∎ Accurate incident and request registration and classification, ensuring the accuracy of all recorded and pre-populated information, including asset information and full details of the incident or request
∎ Incident investigation, troubleshooting and resolution, with the aim of restoring service for the affected user/s swiftly at First Point Of Contact (FPOC) where possible, in line with agreed Work Instructions and processes.
∎ Assessment and consideration of all other requests for service or information from users, with the aim of providing the service and/or information at FPOC where possible, in line with agreed Work Instructions, Procedures and Processes
∎ Where incidents or requests cannot be resolved at FPOC, the routing of open service requests and incidents to relevant support groups and 3 rd party suppliers where appropriate
∎ Supporting users, where required, in the logging and registration of tickets
∎ Maintain up-to-date knowledge of all services and SLAs delivered within the Helpdesk to enable the ability to support others
∎ Monitor, track and update active tickets
∎ Ensure customers are regularly updated in a consistent and professional manner
∎ Escalation of tickets as necessary, in line with Escalations processes
∎ Contribute regularly to Helpdesk Knowledge Management documents
∎ Work towards professional development activities (with appropriate support from a manager where required)
∎ IT Asset handover & trained to new joiner; maintain asset sheet.
∎ CCTV, Fingerprint device, Router, Switch, Call Center Tools maintain & troubleshooting.
∎ Maintain Network, System & Total IT Infrastructure
Additional Requirements:
∎ Both males and females are allowed to apply
∎ Travel to provide Executive support on occasion. You might need a bike (using uber/pathao) for some jobs.
∎ Provide 24x7 on-call support in an on-call rotation.
∎ Work at Office
∎ Able to attain duty on roster basis
∎ Fluent in English (Spoken and Written)
∎ The applicants should have experience in the following area(s): Internet Service Provider / IT Helpdesk department
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Sep 2021
Company Information:
∎ 5 Sep 2021
∎ foodpanda Bangladesh Limited
∎ Address : Foodpanda Bangladesh Limited
∎ Web : www.foodpanda.com.bd
∎ Business : foodpanda (in Asia and Europe) and hellofood (in Middle East), is a global online food delivery marketplace headquartered in Berlin, Germany. It is part of the DELIVERY HERO GROUP, which is headquartered in Berlin, Germany. The DELIVERY HERO GROUP is currently processing over 20 million orders per month across more than 50 countries and experiencing phenomenal growth.
foodpanda Bangladesh is the leading online food delivery marketplace in Bangladesh. It is partnered with hundreds of restaurants and offers customers the most convenient food ordering and delivery experience in Bangladesh. It is operational in Dhaka, Chittagong and Sylhet.
foodpanda group is part of the Delivery Hero group which is the largest food delivery company in the world. For more information, please visit www.foodpanda.com and www.deliveryhero.com
Category: IT/Telecommunication
:
Source: bdjobs.com
Deadline Expired on 30th Sep 2021
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