Intern - Technical Support

Job Description

Title: Intern - Technical Support

Company Name: WaTheta Limited

Vacancy: 05

Age: Na

Job Location: Dhaka (Aftabnagar)

Salary: Tk. 8000 - 10000 (Monthly)

Experience:

Published: 2025-10-27

Application Deadline: 2025-11-05

Education:

• Bachelor of Science (BSc) in Computer Science

• Pursuing or recently completed a degree in Computer Science, Information Technology, or a related field.

• Basic understanding of APIs, programming, and troubleshooting techniques.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively in a team-oriented environment.
• Familiarity with customer support tools and ticketing systems is a plus.
• Interest in messaging technologies and their applications for businesses.

Join Our Team at Watheta Limited!

We’re excited to announce an opportunity to join our dynamic team as a Technical Support Intern! If you’re passionate about technology, eager to gain hands-on experience, and ready to grow in a fast-paced environment, this is your chance!

As a Technical Support Intern, you will be able to help diagnose and resolve technical issues related to our WhatsApp API solutions. This role is an excellent opportunity to gain hands-on experience in a dynamic and rapidly evolving field, working with a talented team to support innovative communication technologies.

Office Hours: 10:00 AM – 7:00 PM (6 Days a Week)

Job Type: Paid Internship

Key Responsibilities:

• Provide first-level technical support to clients via email, chat, or phone.
• Troubleshoot and resolve technical issues related to the WhatsApp API, ensuring minimal downtime for clients.
• Collaborate with the development and engineering teams to escalate and resolve complex technical challenges.
• Assist in configuring, integrating, and testing WhatsApp API features for client systems. Also, have knowledge about CRM systems.
• Document technical issues, resolutions, and client interactions in the support database.
• Support the creation and maintenance of technical documentation, FAQs, and user guides.
• Stay updated on new features and updates to WhatsApp API to provide accurate support.

Mentorship and training from experienced professionals. Potential for full-time employment upon successful completion of the internship. Paid Lunch Facility Friendly and inclusive work environment. Develop essential skills of real-world technical challenges and client interactions. Collaborate with experienced professionals. Gain hands-on experience in the fast-growing tech industry! Directly working with a Meta Partner Company (ISV)