Intern - Technical Support
Job Description
Title: Intern - Technical Support
Company Name: WaTheta Limited
Vacancy: 05
Age: Na
Job Location: Dhaka (Aftabnagar)
Salary: Tk. 8000 - 10000 (Monthly)
Experience:
Published: 2025-10-28
Application Deadline: 2025-11-05
Education:
- Pursuing or recently completed a degree in Computer Science, Information Technology, or a related field.
- Basic understanding of APIs, programming, and troubleshooting techniques.
- Strong analytical and problem-solving skills.
- Excellent communication skills, both written and verbal.
- Ability to work collaboratively in a team-oriented environment.
- Familiarity with customer support tools and ticketing systems is a plus.
- Interest in messaging technologies and their applications for businesses.
Requirements:
Skills Required:
Additional Requirements:
Responsibilities & Context:
Join Our Team at Watheta Limited!
We’re excited to announce an opportunity to join our dynamic team as a Technical Support Intern!
If you’re passionate about technology, eager to gain hands-on experience, and ready to grow in a fast-paced environment, this is your chance!
As a Technical Support Intern, you will be able to help diagnose and resolve technical issues related to our WhatsApp API solutions.
This role is an excellent opportunity to gain hands-on experience in a dynamic and rapidly evolving field, working with a talented team to support innovative communication technologies.
Office Hours: 10:00 AM – 7:00 PM (6 Days a Week)
Job Type: Paid Internship
Key Responsibilities:
- Provide first-level technical support to clients via email, chat, or phone.
- Troubleshoot and resolve technical issues related to the WhatsApp API, ensuring minimal downtime for clients.
- Collaborate with the development and engineering teams to escalate and resolve complex technical challenges.
- Assist in configuring, integrating, and testing WhatsApp API features for client systems. Also, have knowledge about CRM systems.
- Document technical issues, resolutions, and client interactions in the support database.
- Support the creation and maintenance of technical documentation, FAQs, and user guides.
- Stay updated on new features and updates to WhatsApp API to provide accurate support.
Job Other Benifits:
- Mentorship and training from experienced professionals.
Potential for full-time employment upon successful completion of the internship.
Paid Lunch Facility
Friendly and inclusive work environment.
Develop essential skills of real-world technical challenges and client interactions.
Collaborate with experienced professionals.
Gain hands-on experience in the fast-growing tech industry!
Directly working with a Meta Partner Company (ISV)
Employment Status: Internship
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| Daffodil International University (DIU) | 6.59% |
| East West University | 4.95% |
| BRAC University | 4.40% |
| North South University | 4.40% |
| American International University Bangladesh (AIUB) | 3.85% |
| Dhaka International University | 2.75% |
| Southeast University | 2.75% |
| United International University | 2.20% |
| Northern University Bangladesh | 1.65% |
| Green University of Bangladesh | 1.65% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 90.66% |
| 31-35 | 2.20% |
| 36-40 | 0.55% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 91.76% |
| 20K-30K | 6.59% |
| 30K-40K | 1.10% |
| 40K-50K | 0.55% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 73.63% |
| 0.1 - 1 years | 10.44% |
| 1.1 - 3 years | 9.89% |
| 3.1 - 5 years | 3.85% |
| 5+ years | 2.20% |
