Technical Support Supervisor / Executive (Night Shift)
Job Description
Title: Technical Support Supervisor / Executive (Night Shift)
Company Name: ChefOnline
Vacancy: 2
Age: 26 to 40 years
Job Location: Dhaka (GULSHAN 1)
Salary: Negotiable
Experience:
- 5 to 7 years
- The applicants should have experience in the following business area(s): Software Company, E-commerce
Published: 2025-12-13
Application Deadline: 2026-01-12
Education:
Requirements:
- 5 to 7 years
- The applicants should have experience in the following business area(s): Software Company, E-commerce
Skills Required: Cyber Security,HTML & CSS,MySQL database
Additional Requirements:
- Age 26 to 40 years
- Only Male
Responsibilities & Context:
We are seeking a highly motivated Technical Support Supervisor / Executive (Night Shift) to lead and support our night-shift technical support operations. The role involves supervising the support team, resolving complex technical issues, and ensuring high-quality customer service for enterprise-level clients.
Job Responsibilities
Supervise, guide, and motivate the night-shift technical support team.
Provide enterprise-level technical support to restaurants and takeaway partners.
Troubleshoot system, website, order flow, and integration-related technical issues.
Handle customer enquiries, escalations, and complaints professionally and efficiently.
Ensure timely resolution of issues while maintaining high customer satisfaction.
Train customers on ChefOnline products, dashboards, and services.
Monitor team performance against defined KPIs and SLAs.
Provide regular feedback, coaching, and performance improvement guidance to team members.
Prepare shift reports and escalate critical issues to management when required.
Ensure adherence to company policies, procedures, and service standards.
Educational Requirements:
Bachelor of Science (BSc) in Computer Science & Engineering (CSE) from a recognised university.
Professional Certifications:
Google IT Support Professional Certificate– Preferred
Communication Requirements:
English proficiency equivalent to IELTS 7.5 in each module (Listening, Reading, Writing, Speaking).
Job Other Benifits:
- Salary Review: Yearly
- Festival Bonus: 2
Benefits
• 4-night rota shifts, 3 days off per week.
• Competitive salary + annual review.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
