Executive - IT

Job Description

Title: Executive - IT

Company Name: STARDUST Telecom Limited

Vacancy: --

Age: Na

Job Location: Chattogram

Salary: Negotiable

Experience:

• 1 to 4 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP, Group of Companies

• Bachelor of Science (BSc) in Computer Science & Engineering

• 1 to 4 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP, Group of Companies

Behavioral Competencies

• Professional integrity & responsibility
• Ability to perform under pressure
• Multitasking capability
• Self-motivation, adaptability, and result orientation

Core Technical Competencies

• Desktop/Laptop troubleshooting
• Network configuration (Mikrotik/Router)
• Server maintenance
• IT ticketing systems
• User access & security management

Position Overview

Stardust Telecom Ltd. is seeking an Executive IT - To provide comprehensive IT support across hardware, software, networking, and system applications, ensuring smooth operational service, timely resolution of technical issues, and strong alignment with organizational IT standards.

Key Accountabilities & Activities

Technical Support & Troubleshooting

• Screen IT tickets and resolve user issues promptly and accurately.
• Provide support for computers, printers, scanners, CCTV, DVR/NVR, email, PABX, and networking systems.

Competencies Required:

• Diagnostic & analytical skills
• Problem-solving ability
• Customer service orientation

IT Infrastructure & Network Management

• Maintain networking, hardware, software, and infrastructure systems.
• Configure Mikrotik routers and manage Apple device support.
• Install, support, and maintain server hardware/software.

Competencies Required:

• Network & system administration skills
• Hardware/software knowledge
• Security awareness

System Administration

• Set up user accounts, permissions, and passwords.
• Monitor network usage, system performance, and IT policies.
• Ensure timely Windows patches and system updates.

Competencies Required:

• Active Directory & user management knowledge
• Attention to detail
• Process discipline

IT Training & Coordination

• Provide technical training and support to employees with varying IT knowledge levels.
• Ensure smooth communication with infrastructure and application teams to deliver services on time.

Competencies Required:

• Communication & presentation skills
• Collaboration & teamwork
• Service delivery mindset

Documentation, Reporting & Inventory

• Maintain IT asset inventory, monitoring tools, reports, and documentation.
• Ensure proper communication between company and channel partners.

Competencies Required:

• Documentation accuracy
• Time management
• Stakeholder management

Learning & Leadership

• Continuously upgrade professional knowledge and skill through workshops, networking, and professional societies.
• Demonstrate ethical behavior, punctuality, and role-model professionalism.

Competencies Required:

• Learning agility
• Initiative & ownership
• Leadership by example

• Mobile bill,Provident fund,Insurance,Gratuity
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Leave Fare Assistance

• Health Insurance

• Life Insurance

• Pick-up and drop-of services

• Earned Leave Encashment

• Professional Development: Dynamic work environment, professional growth opportunities and a chance to be part of a team dedicated to excellence.

• Supportive and Learning-Based Work Environment: A positive and inclusive workplace culture that promotes collaboration and innovation.

• We promote competitive salary, female friendly workplace, outstanding co-workers (who are respectful, professional, unbiased and easy to work with); equal opportunity that mean equal access to promotion, leadership role or incentive program.