Client Service Executive – Government IT Projects

Job Description

Title: Client Service Executive – Government IT Projects

Company Name: AIIM Global Limited

Vacancy: 01

Age: 24 to 40 years

Job Location: Dhaka (Kawran Bazar)

Salary: Tk. 30000 - 35000 (Monthly)

Experience:

• 1 to 3 years

• Bachelor of Science (BSc) in Computer Science & Engineering
• Bachelor of Business Administration (BBA)

• 1 to 3 years

• Age 24 to 40 years

• Practical experience with the Bangladesh Government e-GP portal.

• Experience in writing Technical Methodology and SRS documents.

• Good understanding of Government procurement and compliance requirements.

• Strong writing, documentation, and analytical skills.

• Ability to manage multiple deadlines efficiently.

• Experience in handling Government ICT/software development projects.

• Knowledge of Software Development Life Cycle (SDLC) and project management process.

• Experience in preparing project work plans and implementation strategies.

Job Summary:
We are looking for a smart, proactive, and detail-oriented Client Service Executive to execute Government software and IT projects. The selected candidate will be responsible for Government client coordination, preparation of Technical Methodology & SRS documentation, e-GP tender submission, and assisting in overall project management to ensure timely and successful project delivery.

Key Responsibilities:

• Coordinate with Government clients for requirement gathering, project updates, and reporting.

• Prepare Software Requirement Specification (SRS) documents based on client needs.

• Write detailed Technical Methodology for Government tender submissions (approach, work plan, team structure, timeline, implementation strategy, etc.).

• Prepare and complete technical and compliance documents for Government tenders.

• Perform e-GP tender submission, including document upload, compliance checking, and deadline management.

• Ensure all tender documents meet Government procurement guidelines and requirements.

• Execute Government software and IT projects in coordination with internal technical teams.

• Monitor project timelines, deliverables, and milestones.

• Prepare project progress reports, presentations, and necessary documentation.

• Maintain proper filing and documentation for audit and compliance purposes.

• Follow up with Government offices for clarification, approvals, and project updates

Key Performance Indicators (KPIs):

• Accuracy and quality of Technical Methodology & SRS documents.

• Successful and error-free e-GP tender submissions.

• Timely completion of project milestones.

• Client satisfaction and compliance management.