Title: In-Charge: Customer Service, Retail Business
Company Name: IPDC Finance Limited
Vacancy: Not specific
Job Location: Dhaka (Gulshan)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At least 7 year(s)
∎ The applicants should have experience in the following business area(s):
Banks, Leasing
Job Responsibilities:
∎ Customer Experience Management: Design, implement, monitor and measure company's customer service department to ensure optimized interaction between company and its clients.
∎ Implement new processes to ensure extraordinary customer service experience.
∎ Customer Delight: Ensure customer delight by exceeding his or her expectations and thus creating a positive emotional reaction. Planning, budgeting and implementing programs and initiatives to have loyal customers. Analyze customer satisfaction levels and define customer specific plans to ensure delight for all current and prospective customers.
∎ Customer Complain Management: Address all customer queries and resolve those to ensure customer satisfaction. Turn out customer complaints into opportunities by improving customer experience.
∎ Customer profile management: Ensure that customer information and contact details are regularly updated. Maintain regular communication with customers to ensure accuracy of contacts.
∎ Alternative revenue through value added service: Generate revenue through cross sell and upsell through regular contact with customers.
∎ Customer Service Training: Supervise the hiring and training of customer service personnel to ensure an effective workforce.
Additional Requirements:
∎ Extraordinary customer experience.
∎ Creativity.
∎ Strong negotiation skills.
∎ Organisation & presentation skills.
∎ Communication skills both English & Bangla (Oral & written).
Salary: Negotiable
Application Deadline: January 25, 2020
Company Information:
∎ IPDC Finance Limited
∎ Address : Hosna Center (4th Floor), 106 Gulshan Avenue, Dhaka - 1212
∎ Web : www.ipdcbd.com
∎ Business : IPDC Finance Ltd. is the first private sector financial institution of Bangladesh established in 1981. IPDC is credited with being the most innovative financial institution of the country partnering in many landmark projects as well as introducing many financial products which were first of its kind in the country. Today, IPDC is a diversified financial institution catering to Corporate, SMEs and Retail market segments.
Category: Bank/Non-Bank Fin. Institution
Source: bdjobs.com