IE Officer

Job Description

Title: IE Officer

Company Name: PRAN Group

Vacancy: --

Age: 25 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 30000 - 40000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Garments

• Bachelor/Honors

• 2 to 5 years
• The applicants should have experience in the following business area(s): Garments

• Age 25 to 35 years
• Only Male

IT Officer (Garments Industry – Logic ERP) | Summary

Job Summary

• Maintain the organization's IT infrastructure and network.

• Provide technical support to office and factory users.

• Ensure high availability of IT systems, servers, and network services.

• Support and maintain Logic ERP across all business functions.

• Ensure secure, reliable, and uninterrupted IT operations for garment manufacturing.

Key Responsibilities

• IT Infrastructure: Install, configure, and maintain computers, printers, scanners, and other IT equipment.

• Network Administration: Manage LAN/WAN, Wi-Fi, VPN, Internet, routers, switches, and firewalls.

• Logic ERP Support: Support ERP users, troubleshoot issues, manage user access, and coordinate with the ERP vendor.

• Technical Support: Resolve hardware, software, email, printer, and application-related issues.

• Server & Security: Perform data backups, monitor servers, manage user accounts, and implement IT security measures.

• CCTV & Biometric Systems: Maintain CCTV, DVR/NVR, IP cameras, biometric attendance, and access control systems.

• Vendor & Compliance: Coordinate with IT vendors and maintain documentation to support ISO and buyer compliance audits.

Educational Requirements

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering.

Experience

• 2–5 years of IT support experience in the garments or textile industry.

• Experience with Logic ERP Software is preferred.

• Manufacturing IT support experience is an added advantage.

Required Skills

• Logic ERP administration and user support.

• Windows Server, Active Directory, and Microsoft 365.

• Networking (TCP/IP, DNS, DHCP, LAN/WAN, VPN).

• Router, switch, firewall, and Wi-Fi configuration.

• SQL Server basics and database backup (preferred).

• Hardware and software troubleshooting.

• CCTV, biometric attendance, and access control systems.

• Data backup, disaster recovery, and cybersecurity awareness.

• Strong communication, analytical, and problem-solving skills.

Key Performance Indicators (KPIs)

• Maintain 99%+ system and network uptime.

• Resolve user support requests within agreed SLAs.

• Ensure smooth and uninterrupted Logic ERP operations.

• Complete scheduled backups and maintain data integrity.

• Keep IT asset records accurate and up to date.

• Minimize network and ERP downtime.

• Ensure compliance with IT security policies and audit requirements.