Head of MIS & WFM

Job Description

Title: Head of MIS & WFM

Company Name: Genex Infosys PLC.

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-06-21

Application Deadline: 2026-07-21

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Position Overview:

We are seeking an experienced and strategic leader to join our team as the Head of MIS and WFM. This role is crucial in driving data-driven decision-making, optimizing workforce performance, and enhancing operational efficiency across our BPM services. The ideal candidate will possess a strong analytical mindset, exceptional leadership skills, and a deep understanding of MIS and WFM best practices within the BPM industry.

Key Responsibilities:

1. Strategic Leadership:

- Develop and execute the strategic vision for MIS and WFM, ensuring alignment with organizational goals and objectives.

- Collaborate with senior management to identify opportunities for operational improvement and innovation through data analytics and workforce optimization.

- Revenue projection and a complete custodian of invoicing and realization

2. Management Information Systems:

- Oversee the development, implementation, and maintenance of robust MIS that provides accurate and timely reports for performance analysis, operational metrics, business intelligence and Revenue direction.

- Ensure data integrity, security, and compliance with industry standards and regulations.

- Lead initiatives to enhance data visualization and reporting capabilities, utilizing advanced analytics tools and technologies.

3. Workforce Management:

- Design and implement workforce management strategies that optimize resource allocation, forecasting, scheduling, and performance management.

- Analyze workforce productivity and efficiency metrics, providing actionable insights to drive continuous improvement.

- Collaborate with HR and operations teams to device recruitment and performance improvement plans based on workforce analytics.

4. Team Leadership and Development:

- Build, mentor, and lead a high-performing team of MIS and WFM professionals, fostering a culture of collaboration, innovation, and excellence.

- Establish clear performance expectations and provide regular feedback and coaching to team members.

5. Stakeholder Engagement:

- Serve as the primary point of contact for all MIS and WFM-related inquiries, collaborating with internal stakeholders to understand their needs and deliver acceptable approach.

- Present findings, insights, and recommendations to executive leadership and other stakeholders to support strategic decision-making.

6. Continuous Improvement:

- Stay abreast of industry trends, emerging technologies, and best practices in MIS and WFM, integrating relevant innovations into operational processes.

- Drive a culture of continuous improvement by utilizing data-driven methodologies such as Lean and Six Sigma.

• Provident fund,Gratuity,Insurance,Mobile bill,Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2