Head of Customer Care
Job Description
Title: Head of Customer Care
Company Name: Bengal Islami Life Insurance Ltd
Vacancy: --
Age: Na
Job Location: Dhaka (Motijheel)
Salary: Negotiable
Experience:
- At least 5 years
- The applicants should have experience in the following business area(s): Insurance
Published: 2025-08-14
Application Deadline: 2025-08-31
Education:
- Bachelor/Honors
- Masters
Master’s Degree in Business Administration, Marketing, Management, or a related field from a recognized university.
Bachelor’s Degree holders with extensive experience in customer service leadership roles will also be considered.
Requirements:
- At least 5 years
- The applicants should have experience in the following business area(s): Insurance
Skills Required: Complaint Management,Customer Service,Customer Service Management,LIfe Insurance Company,Policy Development,Software Proficiency
Additional Requirements:
Skills & Competencies Required:
Minimum 05 years’ experience in customer service (experience in life insurance/financial services preferred).
Strong leadership, team management, and motivational skills.
Excellent communication (Bangla & English) and interpersonal abilities.
Problem-solving aptitude with a customer-centric mindset.
Ability to work under pressure and manage multiple priorities.
Proficiency in MS Office and familiarity with customer service software/IMS systems.
Responsibilities & Context:
Location: Head Office, Dhaka
About Us: Bengal Islami Life Insurance Limited is a leading Shariah-compliant life insurance company dedicated to delivering innovative products and exceptional service to our valued policyholders. We are seeking a dynamic, experienced, and service-oriented professional to lead our Customer Care Department and enhance customer satisfaction across all touchpoints.
Key Responsibilities:
Lead, manage, and supervise the Customer Care Department to ensure efficient service delivery.
Develop and implement customer service policies, procedures, and service standards.
Monitor customer interactions to ensure quality, compliance, and professionalism.
Handle escalated customer queries, complaints, and disputes with empathy and prompt resolution.
Conduct regular training, coaching, and performance evaluations for the customer care team.
Collaborate with other departments to resolve customer issues and improve service processes.
Prepare periodic reports on customer service performance, trends, and improvements.
Drive customer experience enhancement initiatives to align with the company’s service excellence goals.
Job Other Benifits:
Salary: Attractive remuneration package will be offered based on experience and qualifications.
02 (Two) Festival bonuses
Group Life and Health Insurance (Self, Spouse and Children)
Gratuity
Provident Fund
Partially subsidized lunch facilities
Salary & Benefits:
Fringe Benefits:
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Bank/ Non-Bank Fin. Institution
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 14.34% |
| University of Dhaka | 4.80% |
| Jagannath University | 2.37% |
| Southeast University | 1.79% |
| Daffodil International University (DIU) | 1.43% |
| Stamford University Bangladesh | 1.36% |
| East West University | 1.29% |
| North South University | 1.15% |
| Jahangirnagar University | 1.00% |
| Northern University Bangladesh | 1.00% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 49.32% |
| 31-35 | 26.02% |
| 36-40 | 13.12% |
| 40+ | 10.54% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 11.76% |
| 20K-30K | 31.61% |
| 30K-40K | 21.36% |
| 40K-50K | 11.33% |
| 50K+ | 23.94% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 16.63% |
| 0.1 - 1 years | 6.67% |
| 1.1 - 3 years | 18.64% |
| 3.1 - 5 years | 15.27% |
| 5+ years | 42.80% |
