Guest Service Executive (HR & Administration)

Job Description

Title: Guest Service Executive (HR & Administration)

Company Name: Coventina Lake Suites

Vacancy: --

Age: 22 to 32 years

Job Location: Dhaka (GULSHAN 2)

Salary: --

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Garments, Textile, Agro based firms (incl. Agro Processing/Seed/GM), Fast Food Shop, Agro based Startup

• Bachelor’s degree in Business Administration, Human Resource Management, Hospitality Management, or a related discipline.
• Candidates with hospitality education will receive preference.

• 1 to 3 years
• The applicants should have experience in the following business area(s): Garments, Textile, Agro based firms (incl. Agro Processing/Seed/GM), Fast Food Shop, Agro based Startup

• Age 22 to 32 years

Experience Requirements

• 1–3 years of experience in Front Office, Guest Relations, HR, or Administration.
• Experience in a Hotel, Resort, or Serviced Apartment will be given preference.
• Fresh graduates with excellent communication skills are also encouraged to apply.

Other Requirements

• Excellent communication skills in both English and Bangla.
• Pleasant personality with a professional appearance.
• Strong customer service mindset and problem-solving ability.
• Good knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Familiarity with Hotel PMS software will be considered an advantage.
• Ability to work in shifts, including weekends and public holidays.
• Positive attitude, teamwork, integrity, and willingness to learn.

Job Context

Coventina Lake Suites is a premium serviced apartment located in Gulshan, Dhaka, committed to delivering exceptional hospitality and personalized guest experiences. We are looking for a smart, energetic, and customer-focused professional to join our team as a Guest Service Executive (HR & Administration).

The selected candidate will play a dual role by ensuring outstanding guest satisfaction while supporting HR and administrative operations.

Job Responsibilities

Guest Service & Front Office

• Welcome guests with professionalism and ensure a memorable arrival experience.
• Handle guest check-in, check-out, reservations, room allocation, and billing through the Property Management System (PMS).
• Respond promptly to guest inquiries, requests, and complaints while maintaining high service standards.
• Coordinate with Housekeeping, Maintenance, Accounts, and Security to ensure smooth guest services.
• Handle telephone calls, emails, and online booking inquiries professionally.
• Maintain accurate guest records and prepare daily operational reports.
• Promote hotel facilities and services to maximize guest satisfaction.
• Ensure the reception area remains organized, presentable, and operational at all times.

Human Resources & Administration

• Assist in recruitment activities including job posting, CV screening, interview scheduling, onboarding, and employee documentation.
• Maintain employee personal files, attendance, leave records, and HR database.
• Assist in preparing appointment letters, confirmation letters, warning letters, and other HR correspondence.
• Support employee orientation and performance evaluation processes.
• Ensure compliance with company policies, SOPs, and labor regulations.
• Coordinate staff uniforms, ID cards, and other administrative requirements.
• Assist in organizing employee engagement, training, and welfare activities.
• Perform other HR and administrative duties assigned by management.

• Festival Bonus: 2

Salary

• Negotiable (Based on qualifications and experience)

Other Benefits

• Annual performance appraisal
• Service charge (where applicable)
• Duty meals
• Mobile allowance (if applicable)
• Training and career development opportunities
• Friendly and professional working environment