Guest Service Executive (GSE), F&B Service
Job Description
Title: Guest Service Executive (GSE), F&B Service
Company Name: Coventina Lake Suites.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Education can be considered upon experience
Job Responsibilities:
∎ Always greet and welcome guests promptly in a warm and friendly manner.
∎ Always thank and give fond farewell to guests conveying anticipation for their next visit.
∎ Assist guest with table reservation.
∎ Assist guest while seating.
∎ Ensure guest are serviced within specified time.
∎ Has a good knowledge of menu and presentation standards.
∎ Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
∎ Able to answer any questions regarding menu and assist with menu selections.
∎ Able to anticipate any unexpected guest need and reacts promptly and tactfully.
∎ Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
∎ Serve food courses and beverages to guests.
∎ Set tables according to type of event and service standards.
∎ Record transaction / orders in Point of Sales systems at the time of order.
∎ Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
∎ Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
∎ Check with guests to ensure satisfaction with each food course and beverages.
∎ Responsible for clearing, collecting and returning food and beverage items to proper area.
∎ Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
∎ Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
∎ Present accurate final bill to guest and process payment.
∎ Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.
∎ Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
∎ Ensures that hotel brand standards and SOP's are consistently implemented.
∎ Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.
∎ Completes the daily responsibilities that are set for each individual shift.
∎ Complete closing duties, including restocking items, turning off lights, etc.
∎ Conducts monthly inventory checks on all operating equipment and supplies.
∎ Take an active role in coaching and developing junior staff.
∎ Any other duties related to food and beverage service assigned by the manager.
Additional Requirements:
∎ Proven housekeeping or hospitality experience.
∎ Working knowledge of housekeeping.
∎ Proficient in all Microsoft Office applications.
∎ The ability to multitask. Specially in Front office duty & House Keeping.
∎ The ability to stand for extended periods of time.
∎ Excellent organizational and time management skills.
∎ Exceptional customer service skills.
∎ Effective communication skills.
Application Deadline: 13 Nov 2020
Company Information:
∎ 14 Oct 2020
∎ Coventina Lake Suites.
∎ Address : ROAD – 113, HOUSE – 28,
LAKE SHORE DRIVE, GULSHAN-2,
DHAKA-1212, BANGLADESH,
∎ Web : https://www.coventina.com.bd/
Category: Hospitality/ Travel/ Tourism
Source: bdjobs.com
Deadline Expired on 13th Nov 2020
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