Guest Service Agent / Receptionist

Job Description

Title: Guest Service Agent / Receptionist

Company Name: Central Inn

Vacancy: 03

Age: 20 to 30 years

Job Location: Dhaka

Salary: Tk. 15000 - 18000 (Monthly)

Experience:

• 2 to 3 years

• HSC
• Diploma in Hotel Management

• 2 to 3 years

• Age 20 to 30 years
• Only Male

• Greet, welcome, and check in new guests

• Inform guests of policies during the check-in process

• Answer calls and direct calls to appropriate parties

• Relay information to guests, such as hotel rates, services, hours

• Make reservations, confirm reservations, and cancel reservations if needed

• Ensure guests are in appropriate rooms

• Answer all guest questions

• Field guest requests and relay to appropriate parties

• Verify guests’ payment methods

• Deliver room keys, give guests directions to their rooms

• Maintain records of guest room bookings compute guests’ bills and post charges

• Send messages to guests

• Pick up mail, packages, and documents for guests

• Field guest requests both in-person and by phone

• Tell guests about local services, attractions, and dining options

• Meet with housekeeping staff regularly

• Create incident reports, daily activity logs, or other documents requested by management

• Book and schedule conference rooms

• Help with administrative and clerical tasks as needed

• Maintain a positive attitude at all times

• Help guests access the internet and WIFI

• Go over all guest payments and charges during check-in and check-out as needed

• Tell housekeeping when clients vacate rooms

• Monitor guest’s visitors to the hotel

• Enforce hotel rules and regulations

• Alert management of any wrong doing or guest misconduct

• Report emergencies to the authorities

• Keep an orderly front desk and reception area

• Festival Bonus: 2
Service Charge Duty Meal Laundry