Job Description
Title: Guest Service Agent (Front Office)
Company Name: HANSA - a Premium Residence by Unique Hotel & Resorts PLC (a concern of Unique Group)
Vacancy: 01
Age: 22 to 32 years
Location: Dhaka (Uttara)
Salary: Negotiable
Experience:
∎ 2 to 4 years
∎ The applicants should have experience in the following business area(s):Hotel, Restaurant
Published: 4 Feb 2025
Education:
∎ Diploma in Hotel Management, Bachelor of Business Administration (BBA) in Hospitality Management
Requirements:
Additional Requirements:
∎ Age 22 to 32 years
∎ Excellent communication and interpersonal skills
∎ Ability to handle multiple tasks simultaneously
∎ Strong problem-solving skills
∎ Proficiency in Microsoft Office
∎ Flexibility to work different shifts, including weekends and holidays
∎ Previous experience in customer service or the hospitality industry is preferred.
∎ Knowledge of reservation and front desk systems
∎ Ability to work in a fast-paced environment
∎ Attention to detail
Responsibilities & Context:
∎ Welcoming guests as they arrive and checking them into their rooms
∎ Answering phone calls and responding to guest inquiries
∎ Handling guest complaints and resolving issues in a timely and professional manner
∎ Processing payments and maintaining accurate guest records
∎ Assisting guests with luggage and other requests
∎ Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
∎ Maintaining a clean and organized front desk area
∎ Providing information about hotel amenities, local attractions, and restaurants
∎ Upselling hotel services and amenities to guests
∎ Ensuring guest satisfaction throughout their stay
∎ HANSA – A Premium Residence by Unique Hotel & Resorts PLC, A Concern of Unique Group is looking for Guest Service Agent to develop and implement excellent service activities that increase brand value.
∎ Welcoming guests as they arrive and checking them into their rooms
∎ Answering phone calls and responding to guest inquiries
∎ Handling guest complaints and resolving issues in a timely and professional manner
∎ Processing payments and maintaining accurate guest records
∎ Assisting guests with luggage and other requests
∎ Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
∎ Maintaining a clean and organized front desk area
∎ Providing information about hotel amenities, local attractions, and restaurants
∎ Upselling hotel services and amenities to guests
∎ Ensuring guest satisfaction throughout their stay
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Profit share, Provident fund, Insurance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Service Charge
∎ Uniform
∎ Duty Meal
∎ Snacks
∎ Service Charge
∎ Uniform
∎ Duty Meal
∎ Snacks
Workplace:
∎ Work at office
Employment Status: Contractual
Job Location: Dhaka (Uttara)
Company Information:
∎ HANSA - a Premium Residence by Unique Hotel & Resorts PLC (a concern of Unique Group)
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 Feb 2025
Category: Hospitality/ Travel/ Tourism
